Front Desk First Impression Specialist

State of Minnesota - Saint Paul, MN3.7

As a Front Desk First Impression Specialist you will provide a high level of customer service, in a professional, efficient, and timely manner to all internal and external customers. You will greet DHS guests, answer questions and respond to informational requests from the general public, special interest groups, governmental agencies, clients to human service programs, and from other related human services’ agencies. The Front Desk First Impression Specialist will also keep up to date directory records, operate a building visitor registration system, manage a computerized data base inquiry system, and assist callers and walk-in visitors anyway they can to help them address their needs.

Answer the Department of Human Services (DHS) Information Desk calls from staff and customers so they are assisted in a professional, efficient, and timely manner
Schedule and supply conference rooms for meetings held by external and internal staff
Update employee and reference data bases consisting of frequently called departmental offices, Minnesota county agencies, directory information, and emergency numbers
Maintenance and Technical Support for 125 rooms
Sort and distribute Management Services Division Mail and deliver bins of mail to multiple buildings


Minimum Qualifications
Customer Services skill sufficient to provide prompt, courteous and accurate information to customers in person, on the phone and through e-mail and other written correspondence.
Data Entry skills sufficient to input data quickly and accurately.
Database Management skills sufficient to create and update databases.
Spreadsheets skills sufficient to create and update spreadsheets.
Typing/Keyboarding skills sufficient to accurately type information into various formats.
Word processing skills sufficient to type correspondence, reports and other written material.
Must have a valid driver’s license.
Physical Requirements
Physical Demands require the ability to lift and move items up to 20 pounds.

Meeting room preparation that may include:
Setting up tables
Ability to crawl under work surfaces to trouble shoot Audio Video equipment

Preferred Qualifications
Experience working in a call center or as a receptionist.
Strong computer skills.

Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

Why Work For Us
GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

This position is located in Minnesota's great capital city, St. Paul. The State of Minnesota offers employees subsidies for public transportation allowing for convenient and easy access to commute to work. Ride the new METRO "Green Line" Light Rail Train to work! The 10th Street Station is located close by.

Our mission as an employer is to actively recruit, welcome and support a workforce, which is diverse and inclusive of people who are underrepresented in the development of state policies, programs and practices, so that we can support the success and growth of all people who call Minnesota home.

How to Apply
Click “Apply” at the bottom of this page. If you are unable to apply online, please contact the job information line at 651.259.3637.

For additional information about the application process, go to

If you have questions about the position, contact Diana Bezdicek at

If you are a Connect 700 applicant, please email your certificate and the Job posting ID#/number to Toni Shobe at by the position close date.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN for assistance.


The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email Please indicate what assistance you need.