Vice President- Investor Services ( Foreclosure & REO)

New Penn Financial - Plymouth Meeting, PA3.6

Position at Avenue 365 Lender Services

We have an unwavering commitment to provide every consumer, originator, and lender with an unparalleled customer experience with every loan closing. We are obsessed with providing world-class service to our clients and their customers, and we believe we are the best in the business. We are committed to providing a fun, fulfilling, and respectful work environment where our employees can learn and develop professionally, be proud of their work, and build a career that excites them.

This is a unique opportunity to get in on the ground floor of a develpoing department with a lot of potential. We are a national title agency with a great culture and working environment.


Essential Duties and Responsibilities

Manage, train, hire, schedule and provide coverage for staff associated with Order Entry, Title Processing, Title Clearance, Scheduling, and Closing, Post Closing, and Policy
Oversee search, closing and other service provider/vendors and reduce costs and enhance coverage
Create workflow, process, efficiency, technology, and other improvements as an ongoing component to the position
Analyze and respond to potential engagements for pricing, workflow, staffing, vendor coverage, and timelines
Lead calls with clients, respond to their needs and provide the best solutions possible for their varying needs
Act as a liaison between Company, the loan officer, agent, investor and the borrower
Review contracts, open orders, clear title, arrange closings, work with realtors, buyers, sellers, and lenders to close purchase transactions
Evaluate search materials for vesting, requirements, and exceptions to be satisfied at the table and investigate/research/resolve issues with the title commitment in preparation for closing
Handle title curative and/or notify seller or asset manager of deficiencies that require they assist/address
Coordinate with underwriting to clear complex issues and obtain over the limit liability approvals
Assists with deeds, subordinations, payoffs, HOA estoppels, Municipal, Lien cert, and other title matters as needed
Verify any transfer tax/mortgage tax associated with a deed in order to record
Provide coverage for on-call after hours line either by covering personally or arranging coverage by staff and adjusting their timecard
Work with outsource partners/underwriters (workshare) to prepare and QC title commitments to be delivered to customers in states where the underwriter is issuing policy and/or disbursing

Education and/or Work Experience Requirements:
5-7+ years of title/mortgage or financial company experience.
3+years of Purchase/REO/Short sale/Foreclosure experience preferred
Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Knowledge of basic computer programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook
Detail oriented
Experience with Resware an advantage

General Rules and Responsibilities- All Positions:
Compliance with all company policies, procedures, and customer service level agreements
Perform related duties as assigned by manager

Avenue 365 is a member of the New Penn Financial Family of Companies an Equal Opportunity Employer and Equal Opportunity Lender.