Assoc Production Engineering Ops

Oath Inc - Dulles, VA (30+ days ago)3.9

Full-time

Take Yahoo and AOL, fuse them and you get a media and technology company operating at massive global scale. It takes powerful technology to connect our combined media brands and partners with an audience of 1 billion. Nearly half of Oath’s employees are building the code and platforms that help us achieve that. And we’re only getting bigger. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process 4 trillion data points a day, what you do here will have a huge impact on our business—and the world. Want in? Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content – so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content – so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.

Responsibilities:
  • Monitor the world’s fastest, most reliable content delivery network, including thousands of servers, applications, network devices, peering and transit connections along with real-world customer traffic for some of the biggest sites on the internet, using a powerful suite of custom built monitoring tools and systems
  • Work with the systems and network administration teams to resolve complex issues within specific service level agreements
  • Perform basic systems troubleshooting and management, coordinating and escalating with appropriate teams when necessary
  • Continue to learn and update internal knowledge base of new content and video delivery solutions

Qualifications

Minimum Qualifications:
  • Strong experience maintaining, managing and monitoring remote servers running Linux
  • Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution
  • Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary
  • Possess the ability to translate a complex problem into a simpler language for the customer and vice versa
  • Flexible to cover other shifts as needed in a 24/7/365 NOC environment
  • Willing to work night (10pm-6am) and/or swing (2pm-10pm) shifts, including weekends
Preferred Qualifications:
  • 2+ years professional experience working in a Network Operations Center
  • Knowledge of network troubleshooting, traceroutes, pings, Gomez and Keynote
  • Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols
  • Strong customer service skills
  • Exceptional verbal and written communication skills
  • Bachelor's Degree

All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category.

Oath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Oath is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process.

Currently work for Oath? Please apply on our internal career site.