Retention Manager

Pearson - Elk Grove Village, IL3.8

Full-timeEstimated: $56,000 - $74,000 a year

**At Pearson Online Learning Services our Student Support team is a fundamental asset to our success and that of our Academic Partners. If you are looking to join an organization on a mission to help people make progress in their lives through learning, then Pearson Online Learning Services is the place for you!**

**Benefits: **

**Pearson offers a comprehensive and competitive compensation & benefits package that begins on your date of hire.**

+ **Major Medical, Dental and Vision Insurance**

+ **401k Matching Program**

+ **Tuition Reimbursement**

+ **Pre-Tax Commuter Benefits**

+ **Company paid Life Insurance**

+ **Competitive PTO including vacation (increases based on tenure), personal and sick days**

+ **Paid Parental Leave**

+ **Paid Volunteer Days**

+ **Pet Insurance for your fur babies**

+ **Casual Dress**

+ **Remote work days**

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


The Retention Manager serves as the Student Services internal and Academic Partners main point of contact, serving as a consultant to a portfolio of University or College level programs. They are required to use their retention expertise in combination with qualitative and quantitative data to drive the necessary changes at an institution to positively impact student retention and the student experience. This person will also be responsible for all the non-student facing elements that go into providing student services for an online program including but not limited to; data transfer, student database upkeep, budgeting and forecasting, cross-functional communication, program material creation and learning management system coordination.

General Responsibilities

Responsibilities are applicable based on the position focus/channel

Specific duties and responsibilities include, but are not limited to, the following:

+ Continually analyze program data to understand what is positively or negatively impacting student retention

+ Work with Partnership Director to use data to drive positive change at the Academic Partner

+ Work to understand what motivates each academic partner with a goal of tailoring messages to align

+ Partner with Coaching Services to meet or exceed student retention program metrics each term.

+ Prepare and present material at internal and external meetings, both in person and virtually

+ Ensure the Academic Partner sees the value of Student Services and the complexity of the support that is required to maintain an online program

+ Complete all non-student facing program responsibilities in a timely fashion to ensure Coaching Services are able to effectively support students

+ Prepare for and attend on site strategy meetings with the Academic Partner

+ Reconcile student enrollment numbers in a timely fashion and complete the required forms

+ Confer with faculty, program directors, campus counselors and administrators to help resolve students' academic and administrative problems.

+ Launch new programs as needed, ensuring they align with Student Services best practices

+ Follow all process and timeline expectations for data entry and data management in the student database.

+ Partner with Coaching services to ensure accurate annual budgeting

+ Work with Coaching Services to ensure accurate biweekly forecasting is maintained

+ Work with the internal team to identify opportunities to improve on student experience and outcomes

+ Serve as a consultant to our partners, look to understand the root cause of issues so the right solution can be implements

+ Identify areas where the scope of service may exceed our norm and work with Associate Director to determine how to proceed

+ Other duties as assigned


General Qualifications

+ Master’s Degree preferred OR appropriate combination of experience and education

+ Minimum of 3 years in previous Higher Education Administration or Student Services work experience highly desired

+ Proven ability to influence change

+ Ability to work effectively across teams

+ Excellent oral and written communication

+ Work effectively in a very fast paced changing environment

+ Innovative

+ Professional oral, written and communication skills for effective contact and presentation with stakeholders

+ Strong analytical skills, with a track record of developing actionable recommendations from quantitative data

+ Great attention to detail, excellent organizational & project management skills

+ The ability to multi-task, and work well under pressure with tight timelines

Supervisory Responsibilities

+ None


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

**Primary Location: ** US-IL-Elk Grove Village

**Work Locations: ** US-IL-Elk Grove Village-50 Northwest 50 Northwest Point Rd Elk Grove Village 60007

**Job: ** General Business Operations

**Organization: ** North America

**Employee Status: ** Regular Employee

**Job Type: ** Standard

**Shift: ** Day Job

**Job Posting: ** Oct 18, 2019

**Job Unposting: ** Ongoing

**Schedule: ** Full-time Regular

**Req ID: ** 1913666

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.