Order Administration Representative-Chantilly, VA

Mosaic Home Interiors - Chantilly, VA (30+ days ago)3.6

Full-time

Mosaic Home Interiors is growing and we need YOU on our team!

  • Are you passionate about providing the utmost in customer service?
  • Do you have a love of interior design and decor?
  • Have your critical thinking skills and attention to detail propelled you to the next stages of your career?

If you've answered YES, YES and YES than this position has your name written all over it!

Mosaic Home Interiors is currently seeking an Order Administration Representative to join the Customer Service Team in our Chantilly, VA Corporate Office. This critical, customer-facing role interacts directly with our top Builder Customers, Operations and Sales Teams, creating quotations, placing sales orders, and processing return authorizations.

The Order Administration Representative will own all aspects of the assigned Customer Accounts while maintaining excellent written communication, strong professionalism, and exceptional service.

What Your Day Will Look Like:

  • Enter and maintain customer orders and tracking supplier purchase orders
  • Issue quotes to customers, in coordination with the sales teams
  • Respond to all customer communications
  • Place and track supplier purchase orders to maximize on-time delivery to customers
  • Own resolution of order and delivery-related customer issues

Who You Are:

  • Capable of thinking and acting independently with minimal supervision
  • Comfortable building and maintaining professional relationships with customers
  • Thorough and detail-oriented, with excellent focus on obtaining results

What You Need:

  • Bachelor's Degree
  • 5+ years of customer service experience in a non-retail setting
  • Ability to prioritize multiple tasks with extreme attention to detail
  • Strong verbal and written communication skills

What We Will Give You:

  • Competitive salary
  • Medical, Dental, and Vision insurance
  • Paid Holidays (including your birthday!)
  • PTO
  • 401k
  • Employee Product Discounts

About Us:

Headquartered in Chantilly, Va., Mosaic Home Interiors occupies a broad geographic footprint, serving customers in Maryland, Virginia, North Carolina, West Virginia, Delaware and Washington, D.C. Offering exceptional customer service and a wide array of home interior merchandise, we pride ourselves on our products, designs and solutions. Mosaic Home Interiors has entered a rapid growth period, expanding our product lines to include cabinetry, plumbing, flooring and more.

Job Type: Full-time