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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
Provide Revenue Cycle system and process support throughout BJC for registration and scheduling. To ensure prompt and efficient access to hospital care by providing exceptional service to customers during the registration and scheduling experience. Create a customer focused environment through effective communication with patients and guests.
Is cross-trained in all aspects of registration and scheduling. Excels on the hospital registration and multiple ancillary computer systems. Registers, verifies insurance, checks insurance eligibility, verifies authorization as needed, scans and retrieves documents in the Activefax system.
Provides expertise in the area of data collection as it pertains to medical and financial records.
Communicate in a professional manner with particular emphasis on positive and respectful interaction with patients and offices. Be able to provide consistent excellent customer service in a variety of situations.
Proficient on the hospital registration, scheduling systems and has the ability to work multiple points of service areas. Registers, verifies insurance, checks insurance eligibility, scans and retrieves documents in the Activefax system. Provide preparation instructions for each procedure scheduled. Proficient in insurance basics to recognize commercial and government plans and when to obtain a referral or authorization. If required, determine appropriate point of service payment and obtain amount from the patient by utilizing appropriate scripting.
Ability to work at multiple facilities. Registers outpatient and inpatients in an accurate and timely manner. Is cross-trained in all aspects of registration and scheduling. Is a resource to front line staff.
High School Diploma or GED
Preferred Requirements and Additional Job Information
Licenses & Certifications
Service Support Skills
Insurance Prior Authorization - 2 years or more
not all benefits apply to all openings
- Comprehensive medical, dental, life insurance, and disability plan options
- Pension Plan*/403(b) Plan
- 401(k) plan
- Tuition Assistance
- Health Care and Dependent Care Reimbursement Accounts
- On-Site Fitness Center (depending on location)
- Paid Time Off Program for vacation, holiday and sick time
- Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer