- Bachelor's Degree
- Master's Degree
- Project Management
- Chartered Financial Analyst
- Customer Relationship Management
Job Location: New York, NY
MetLife’s Retirement & Income Solutions (RIS) business provides solutions tailored to meet the unique business needs of plan sponsors in funding and managing the risks associated with qualified, non-qualified and welfare benefit obligations. The group is organized around three primary product areas: Life & Income Funding Solutions, Stable Value & Investment Products, and U.S. Pensions, which collectively offer pension products, institutional income annuities, stable value products, corporate and bank owned life insurance, and post-retirement benefit solutions. In addition, RIS provides annuity solutions for personal injury claims in the structured settlements market.
U.S. Pensions includes our Pension Risk Transfer business in the U.S. Our team of technical pension experts uses a consultative approach to develop and implement de-risking solutions for the Defined Benefits pension plans of our clients. As a team, we strive to identify a client’s needs and concerns, present possible solutions, and determine ways to implement them. We work in partnership with sponsors’ actuaries, consultants, counsel and other advisors. Our commitment is to provide value and security to our pension clients while offering plan participants and annuitants excellent service.
MetLife has been in the pension business for more than 90 years and is a market leader in the U.S. The company currently manages benefit payments of more than $2 billion a year for over 680,000 annuitants as well as $44 billion of transferred pension liabilities.
The VP, Head of Pensions Solutions, is a newly expanded role designed to provide leadership and management for all aspects of U.S. Pension Risk Transfer new sales as well as inforce customer relationship management. Reporting directly to the SVP and Head of US Pensions, this leader will maintain and develop strategic external relationships with consultants, investment banks, brokers, reinsurers, and partners while managing an internal business development team.
Key to the success of the role will be the ability to operate holistically across the multiple stakeholders involved in managing these complex deals to ensure best in class service and delivery. The position interacts closely with all aspects and areas of RIS, including Contracts, Operations, and Marketing, as well as with enterprise stakeholders such as Finance, Investments, Legal, Tax, Controllers, M&A, and Treasury, to respond to RFPs and RFIs, and deliver outstanding customer service. The successful candidate will demonstrate strong influence leadership skills and be expected to drive outcomes in collaboration with internal partners and the external market community.
He or she will be a thought leader and enjoy high visibility internally and externally as the representative of a key strategic growth business for MetLife. This person will also be an agile and seasoned leader with a track record of managing senior teams and developing talent and. Recent developments both internally and externally have reinforced our commitment to leading in this space. The VP, Pensions Solutions, has an opportunity to play a leadership role at an exciting time in the business’s growth.
Customer Solutions & New Business Development
Lead the vision and strategy to ensure profitable growth of the Pensions business
Direct and lead the development, analysis and execution of potential new business for U.S. Pensions, winning new transactions and building a robust pipeline through the creation of effective and innovative business strategies and solutions
Support the optimization of pricing and capital assumptions and methodologies to improve competitiveness of new deals
Manage appropriate Legal and Contracts review of new business proposals
Act as primary client contact for large pension closeout transactions
Represent MetLife in the industry; provide thought leadership in the public sector marketplace and internally with business partners
Present pension risk solutions to external customers and prospects, including CFO, Treasurer and other senior management levels
Engage as needed with Investments, M&A, and Executive Management on jumbo deals
Customer Relationship Management & Inforce Optimization
Lead client relationships and communications for new and existing Pensions clients to address issues and opportunities in a timely fashion
Cultivate strong relationships with Consultants and Intermediaries to help reinforce MetLife’s position as a leading platform; act as relationship manager for key intermediaries; monitor overall satisfaction of industry brokers with MetLife and the way we do business with them
Act as liaison with other areas to provide technical expertise and client perspectives on product development initiatives
Proactively and regularly engage partners, brokers and consultants, and industry groups to stay current on marketplace trends
Partner with internal functional leadership (Finance, Legal, Investments, etc.) as well as Operations staff to maintain and improve high levels of customer satisfaction
Work with Legal and Operations to review legal and regulatory issues, to review and develop service and operational plans, and to optimize inforce customer service
Provide leadership for continuous process improvement for managing our inforce Pension business.
Reports to: SVP, Pensions
Direct reports/team: 1-5, team of 8-10
Key Stakeholders: Investor Relations, Global Employee Benefits, Investments, Finance, Treasury,
Audit, Legal/ Compliance, Global Operations
Essential Business Experience and Technical Skills:
10-15+ years relevant business development and client relationship management experience, including minimum of 5-10 within the pension space
Strong team building and organizational skills; established success in partnering with and/or leading diverse teams of both direct and indirect reports in a complex, matrixed environment, ideally including sales teams
Demonstrated ability to structure and execute pension risk transactions that creatively resolve client, internal MetLife and current market realities
Demonstrated expertise in U.S. Pension products, including knowledge of the industry, marketplace, and regulatory developments and impact on the business
Established client and consultant relationships; recognized thought leader
Excellent financial (including pension finance), actuarial (pension and insurance), accounting (U.S. GAAP and IAS), legal (ERISA) and investments knowledge related to pension liabilities
Strong communication, negotiation, influence and project management skills and the ability to manage multiple large initiatives simultaneously
Excellent presentation and written communication skills including the capability and willingness to present information to internal and external audiences, as well as to those of varying levels of expertise
High organizational intelligence and ability to operate effectively in a highly-matrixed environment
BS required (in Finance, Accounting or similar); MBA, FSA, ASA, or CFA preferred
Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
Models our Values – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.
Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.
Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at www.metlife.com to learn more about our brand, history, and values.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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