Change Management Leader (Operations Sr. Specialist)

Cigna - United States (30+ days ago)3.7

The Change Management Leader is responsible for the strategic design and tactical execution of all 5 phases of the Prosci ADKAR change management model across the Consumer Health Engagement (CHE) organization of Total Health & Network. Model effective change management skills, activities and behaviors during all work efforts.

Major Responsibilities
  • Utilize established project and program methodology to develop change management plans for assigned projects;
  • Support the ongoing and continuous improvement of the Cigna change management approach, standards, tools and methodology for sustaining change efforts, leveraging process management concepts;
  • Assess and analyze change impact and readiness
  • Create findings and recommendations reports

  • Lead the development of appropriate plans to support the change initiative, including: o Design and execute communication plan including leadership engagement
  • Assess potential resistance and create associated resistance management plan
  • Execute against the approved plans, reporting appropriately on status and effectiveness
  • Design and lead effective meetings with senior executives, managers, and stakeholders as appropriate
  • Partner on change management approach including development of transition and learning plans
  • Demonstrate passion around customer focus and improving processes that impact customer satisfaction
  • Execute against the approved plans, reporting appropriately on status and effectiveness;
  • Identify and work to remove barriers that slow or prevent the successful change initiative and administrative efficiency that will lead to cost containment and/or reduction;
  • Work collaboratively with project team members to identify mitigation strategies, take early action to resolve issues and address cross-team impacts, working with appropriate resources.

Skills and Attributes

The Change Manager must possess the following skills and attributes: ability to demonstrate excellent communication skills, both written and oral; to demonstrate strong presentation skills; to communicate effectively with all levels, including training delivery; to utilize active listening skills; to work well in a matrix environment; to engage and influence at all levels of the organization; to see the big picture, and operate effectively delivering tactical and strategic objectives; to problem solve and root cause identification skills; strong analytic and decision making abilities; to influence others and enable change throughout the organization; and to execute and be results oriented.


The Change Manager must satisfy the following minimum qualifications:

• 5 or more years of organizational change management or applicable experience

• Bachelor’s degree required, MA or MS in related field a plus

• Experience and broad knowledge of change management principles, methodologies, and best practices; certification in the Prosci® model is a plus

• Experience supporting large change management initiatives in a large scale business environment

• An extensive understanding of how people and organizations go through change and the change process

• Proven ability to successfully and sustainably drive organizational change

• Familiarity with project management approaches, tools and phases of the project lifecycle

• Ability to travel 25% or less

Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: