Note: By applying to this position your application is automatically submitted to the following locations: Sunnyvale, CA, USA; Austin, TX, USA; New York, NY, USA; Reston, VA, USA
Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
5 years of experience working as a Technical Trainer, Training Consultant/Advisor in a Technology firm or as a Customer Engineer who has led training and Certification discussions with customers.
Experience working in a customer facing environment in a technology company and helping customers identify solutions that best fit their unique needs.
Ability to travel to support Customer Engagements up to 30% of the time.
Google Cloud Certified e.g. Cloud Architect, Data Engineer or Associate Cloud Engineer or other comparable Cloud Certification.
Experience working as a Technical Trainer, Training Consultant/Advisor in a Technology firm or as a Customer Engineer who has led training and Certification discussions with customers.
Ability to take customers’ technical requirements and architect a proposal that maps to technical skills required.
Ability to quickly learn and understand new training offerings.
Ability to work well cross functionally and understand when to pull in specialist knowledge into Customer conversations.
Excellent communication and presentation skills.
About the job
The Google Cloud team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you'll help shape the future of businesses of all sizes and enable them to better use technology to drive innovation.This role will enable you to make a huge impact across Google Cloud’s most strategic accounts and ensure they have Learning Plans that effectively help them develop the knowledge and skills they need to adopt Google Cloud. The role is also an exciting mix of elements as you will be working in Technical Customer Facing activities (usually in partnership with the CE or PSO/TAM Account owner), working in partnership with Cloud Learning GTM leads on Learning Plan development, and working with the Curriculum Tech leads to provide curriculum feedback and validate proposals as required.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.
Understand mix of products and roles behind Google Cloud Platform’s curriculum including understanding each module of each course.
Connect clients’ business priorities, challenges, and initiatives with actionable training plans to fill skills gaps and build expertise of Google Cloud Platform. Conduct organizational needs-analysis/training scoping sessions with customers and create a training proposal that is customized to the customers’ needs.
Partner with trainers who will be delivering training into the account to ensure they are fully briefed re: customer requirements and what preparation is required to successfully deliver.
Support escalations for onsite training classes where students’ expectations do not match original plans outlined in the training proposal.
Partner with Google Cloud’s Curriculum and Content team to share insights from the field and feedback on training offerings.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.