Masimo (NASDAQ: MASI) headquartered in Irvine, California, is a fast-growing and award-winning international medical technology and device company with operations spanning the globe. We develop innovative, noninvasive monitoring technologies that save, extend and improve the lives of people of all ages, in all walks of life. These revolutionary technologies are helping to solve "unsolvable" problems that have plagued the healthcare industry, while taking the pain and discomfort out of blood monitoring. For more than 25 years, innovation has been and will continue to be our passion.
To learn more about us, please visit: www.masimo.com
The Clinical Specialist is responsible for supporting Masimo Products and maintaining customer relationships with a variety of clinicians and other key stakeholders. The Clinical Specialist is a proactive member of the Masimo Field Clinical Services Team that works in partnership with the Global Professional Education and Sales Teams to meet Masimo’s Goals and Objectives..
Duties & Responsibilities
Acquire the knowledge and become an expert of Masimo Technology and Products.
Ability to perform in the Project Management Role, Lead Clinical Specialist Role, or Clinical Specialist Resource Role for on-site implementations, evaluations and additional projects within the scope of this job description.
Coordinates the equipment needs of the implementations with Masimo Corporate headquarters.
Coordinates with the health care facility and OEM partners in order to provide a successful transition to Masimo Products.
Coordinates with the Management Team to secure resources to support projects.
Maintains an on-going relationship with Masimo customers to meet or exceed their expectations.
Present a positive/professional image reflective of the Masimo Corporation.
Collaboratively manage the respective territory with the Account Manager, as well as assist others in their territory as needed. Conduct and assist the Sales Team with Physical Inventories as part of the Masimo Sales Process.
Ability to prioritize and plan independently, as well as with sales and CS team members to meet the goals of the company and attain customer satisfaction/loyalty;
Ability to be an integral part of an innovative, fast paced clinical and business development team;
Identify specific needs of the customer before, during and after implementation; Identify problems and assist in providing solutions.
Manage the installation of all Masimo Products to include: OEM partner products and clinical support teams during the install process;
Ability to teach others the various aspects of Masimo Products and Technology;
Ongoing participation in the evaluation of new and existing products.
Conduct demonstrations (side-by-side) and evaluations (using ADC) for Masimo Technologies.
Coordinate with Clinical Research Team to provide education and support to active research sites/projects.
Document Customer Interaction using the Masimo Customer Relations Management Tool, updating on a weekly basis at a minimum.
Participate and support tradeshows as required.
Extensive Travel is required.
Performs special projects as requested.
Additional Duties may be presented within the scope of this job description.
Exceptional written, oral and interpersonal skills;
Must be PC literate;
Excellent organizational skills;
Ability to work independently;
Independent problem solving skills;
Ability to travel extensively;
Must meet current state and/or professional license requirements.
Minimum of 2 years Critical Care experience preferred.
Managerial/Leadership experience preferred.
Registered Respiratory Therapist or Registered Nurse preferred.
Physical requirements/Work Environment
This position primarily works outside of a traditional office environment, making frequent customer sales calls on a daily basis. Must be able to travel extensively (both domestically and locally), so the ability to travel by air and operate a motor vehicle is required. Must have a valid Driver’s license with a driving record that meets company’s insurance requirements. It also requires frequent driving, sitting, standing and walking. May stand for extended periods when facilitating customer meetings or walking in the facilities. Daily use of a computer and other computing and digital devices is required.
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
We are proud to offer if eligible a highly competitive compensation plan with an excellent benefits package including 3 weeks vacation, stock options, 401k match, medical, dental, vision plans and much more!
Masimo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
***NO AGENCIES PLEASE*** Thank you!