About the Role:
Business Operations Analysts work with the operations managers, associates, and team members to elicit, analyze, understand and validate requirements for changes to processes and information systems. With minimal supervision, the analyst will be expected to interact with varying levels of management, associates, and systems to determine & develop solutions to meet the business operational need.
About the Team:
Our teams work in a collaborative and growing environment, while developing solutions for the title and escrow operations division. Our platforms are the result of continuous innovation and operations driven strategies & efficiencies. Team members have the unique opportunity to grow, both horizontally and vertically by getting engaged in a wide variety of projects.
Responsibilities:
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Meet with operations managers, associates and peers to understand overall business operations, challenges, and growth patterns to design solutions that meet business needs
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Design and document operational business requirements. Validate solutions & measure results
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Present results of analysis & design to operations managers, associates, and team for a collaborative approach for solution development
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Participate in department operational and strategic planning, including business requirements, release planning, and organizing and negotiating the allocation of resources
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Manage portfolio of applications and solutions across various technologies thru product lifecycle, including product roadmap, product ideation, requirements gathering, coding and/or configuration, testing, deployment, product enhancement and support
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Define and communicate product features and release milestones, service level agreements, and resource allocation to operations
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Identify risks, dependencies, and potential roadblocks and present to management and operations teams
- Provide testing support as part of solution design, implementation, maintenance, and troubleshooting. Create and coordinate user acceptance testing for design validation
- Liaison between operations and software development team
Skills and Experience Required
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Experience in documenting requirements, configurations, and workflows
- Minimum of 2 years of experience in business analysis, process mapping, and business operation design (Lifecycle Management)
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Title Insurance industry knowledge & eClosing platform awareness preferred
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Title production system implementation and administration preferred
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Understanding of actions and workflows and web services (Restful/WCF)
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Must be able to handle multiple priorities/projects effectively while working in a dynamic and fast-paced environment
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Excellent verbal, written, and visual communication skills with ability to demonstrate technology/workflow solutions
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Ability to deliver operations and customer-centric solutions quickly and efficiently
- Experience working collaboratively with other departments & comfortable communicating at all levels
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Exhibit good listening and comprehension skills and quickly synthesize information
- Strong time management and organizational skills
About Solidifi
Solidifi is a leading network management services provider for the residential lending industry. Solidifi’s platform combines its proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. Our clients include the majority of top 100 mortgage lenders in the U.S. Solidifi is a leading independent provider of residential real estate appraisals to the mortgage market and a leading independent provider of title and mortgage closing services in America. Solidifi has offices in Buffalo (NY), Denver (CO) and Middletown (RI). Solidifi is a wholly-owned subsidiary of Real Matters Inc. (TSX: REAL).
For more information, please visit www.solidifi.com.
Equal Opportunity Employer
Real Matters is an equal opportunity employer; applicants are considered for all roles without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other status protected by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Real Matters is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
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