Account Manager – Automotive Client Relations

EasyCare - Norcross, GA4.1

30+ days agoFull-timeEstimated: $43,000 - $56,000 a year
Why Should You Apply?
You welcome a challenge.
You enjoy customer service.
You will be a valued member of a well-organized team.
You will receive recognition for a job well done.
You will receive strong organizational support.

The SAVY Performance Driver will support the overall SAVY program for dealers which encompasses SAVY Lot, Driver, Connect and Rewards and will ensure program success. The SAVY Performance Driver will manage a set of dealer accounts including overall program support, reviewing program performance, consultation on best practices for customer retention, and identifying opportunities of optimal program utilization that align with dealer goals.

This role requires coordination of clients' business needs through managing the setup of SAVY admin platform, coordinating multi-channel marketing campaigns, maintaining vendor partner relationships, and reviewing client reporting on the SAVY platform. This position will work in a matrixed environment and will report directly to the SAVY Program Manager in the Norcross office while fully supporting and communicating with stakeholders.

Essential Duties and Responsibilities
Provide daily, weekly, and monthly updates regarding program stats, urgent issues with suggested solutions, opportunity analysis, and ROI calculation on SAVY program
Establish, maintain, and grow relationships with assigned dealer accounts and agents
Provide excellent customer service and follow up on all assigned dealer accounts
Be a SAVY product knowledge expert, and provide ongoing training at the dealership level as needed
Discover and suggest recommendations for additional benefits and functionality on SAVY platform
Provide support for technical issues – dealer and customer facing - and follow through to resolution
Work with different teams within the SAVY department to accommodate new dealer setup, product order placement, and other requests essential to the dealer
Maintain updated dealer account information and platform settings within all applicable software
Proactively offer solutions to meet dealer revenue objectives by communicating regularly with key dealership personnel
Develop, create, execute, and measure direct response marketing campaigns with accurate and timely fulfillment
Provide post campaign reporting and analyze data/results for future campaign recommendations
Clarify direction and strategy between dealer accounts and the SAVY creative team and coordinate vision to completion including communication of any changes to appropriate parties and gaining approval prior to launch
Track and analyze root cause of any store cancellations by designing retention plans for critical status and defecting accounts
Prepare and present monthly and/or quarterly marketing reviews via online or in-person meetings
Job may require travel with a desired 5 business days’ notice.
Work from home may be permitted per the existing company telecommuting policy.

Education and Experience
Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
1 - 2 years of Account Management experience
Automotive experience is preferred but not required.
Marketing experience is a plus.

Must be able to navigate Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
Experience with CRM, preferably Salesforce
Excellent verbal and written communication skills are required.
High attention to detail necessary.
Positive attitude is essential.
Adaptability and flexibility required for necessary departmental and/or companywide changes to ensure continuous growth.
Must possess expertise in negotiation and motivation of others as well as have excellent interpersonal skills.
Self-motivated with the ability to proactively follow up on all projects and hit deadlines.
The ability to multi-task is essential.

We provide full-time comprehensive benefits packages to all of our employees including: Medical, dental, vision, paid company holidays, paid time off, paid community service day, wellness program, 401K with company match, referral bonuses, discounted gym membership and much more.

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.