Dental Investigator

Commonwealth of Massachusetts - Boston, MA3.9

Full-time$60,000 - $86,000 a year
The Massachusetts Department of Public Health’s (DPH) Bureau of Health Professions Licensure (BHPL) is comprised of the ten Boards of Registration and Certification and the Drug Control Program and Prescription Monitoring Program. The BHPL is seeking a detailed oriented individual to investigate allegations against dentists, dental hygienists and dental assistants. The selected candidate will monitor, for compliance purposes, various activities, services and/or functions for regulated professions and professionals licensed by the Bureau of Health Professions Licensure.

The Dental Investigator reviews applications for dental permits and conducts on-site inspections of dental offices for the purpose of determining compliance with laws, rules and regulation and to determine eligibility for specific permit(s) for which a licensee has applied; this position also reviews complaints, documents, and pertinent information concerning alleged violations of laws, states, rules and regulations. The Investigator obtains evidence and establishes facts concerning complaints and cases of alleged noncompliance with laws, rules and regulations, and also confers with parties to complaints as part of the investigatory process. The Investigator also conducts interviews, prepares reports, presents case findings to the board, and testifies at hearings. The Investigator will conduct unannounced and scheduled on-site inspection of dental offices to determine eligibility for facility, anesthesia or other required Board of Dentistry permits.

To be successful in this role, candidates should possess exceptional organizational skills, strong computer skills for data analysis, and strong communication and interpersonal skills. A valid Massachusetts drivers license and/or regular access to a reliable vehicle is required for use when conducting on-site inspections.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Reviews and verifies information on Dental Board applications, including but not limited to Facility Permit applications and Anesthesia Permit applications.
Advises Permit applicants regarding compliance with established laws rules and regulations.
Schedules and conducts on-site inspections of dental facilities to determine compliance with the Board’s statutes and regulations and/or to evaluate an applicant’s eligibility for a specific permit.
Documents non-compliance with Dental Board regulations and monitors licensee’s correction of the identified deficiencies.
Responds to inquiries in order to provide information concerning agency policies and procedures, laws, statutes, rules and regulations governing agency activities.
Completes Staff Assignment investigations by obtaining evidence and establishing facts concerning alleged non-compliance with laws, rules and regulations by interviewing individuals and conducting on-site visits in order to determine extent of non-compliance, validity of complaints and to prepare evidence or information for appropriate action.
Verifies information obtained in order to establish accuracy and authenticity of facts.
Writes investigation and inspection reports, and also prepares reports concerning assigned activities in order to provide requested information and make appropriate recommendations.
Maintains records, attends meetings, and prepares correspondence.

Preferred Qualifications:
Experience as a licensed professional in the field of dental care, with a current valid Massachusetts license as a dental professional.
Experience and/or familiarity with administrative law and procedure.
Thorough knowledge and understanding of investigative and inspection procedures.
Ability to gather information by interviewing and observing individuals, and by examining dental records and documents.
Knowledge of the methods of general report writing, and the ability to prepare reports.
Proficiency with MS Word, Excel, Outlook and other agency-specific database programs.
Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
Ability to accurately record information provided verbally.
Ability to use investigative techniques to obtain information.
Ability to assemble items of information in accordance with established procedures.
Ability to maintain accurate records.

Agency Mission:
The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

Total Compensation:
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
11 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Remission for employee and spouse at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Health Human Resources at 1-800-850-6968.


First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.

A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.