Customer Service Representative Inbound/Outbound/Chat

Call Control LLC - Columbia, MD

Full-time

*You MUST complete the phone screen before you will be considered for this position. This is not a telecommute position, you must be able to get to our office in Columbia, MD.*

Are you driven to provide exceptional customer service? Call Control is looking to bring on board, several new team members!

Shift Details:

Monday-Friday 9:00 AM-5:00 PM (1-hour break)

Saturday and Sunday off!

*Mondays are mandatory*

Job Duties:

  • Receive inbound calls and chats on behalf of dealership clients and assist their customers. This breaks down into making a service appointment and answering inquiries as needed.
  • Receive dealership chats and assist customers as needed.
  • Collect and send leads to dealerships based on collected chats.
  • Project a friendly and helpful demeanor while answering questions and inquiries while communicating with customers.
  • Gather and update customer information.
  • Utilize detailed scripts provided by the dealership in addressing customer inquiries
  • and concerns to meet the dealerships and manufactures objectives.
  • Work in close proximity to other OnCALLogists in a team-based environment.
  • Conduct outbound calls following a pre-designed script (service/sales follow-up).
  • Maintain a productive shift while responding to multiple chats
  • Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

Requirements:

  • Be well-written
  • Be able to type 35 Words Per Minute

Our OnCALLogists (team members) enjoy many benefits including;

  • Paid training.
  • Daily, weekly, and monthly competitions.
  • PAID holidays (Christmas, New Years Day, and Thanksgiving) off including your birthday!
  • A fantastic work/life balance. All team members work 5-day workweek.
  • A competitive starting wage, 11.00 per hour. Non-negotiable.
  • Pay dates are the 15th and the last day of the month.
  • A management staff who cares about your personal and professional growth.
  • Full-time opportunities available after review.

Previous customer service experience is preferred.

Some automotive knowledge is also preferred.

Job Type: Full-time

Salary: $11.00 /hour

Experience:

  • Call Center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Columbia, MD (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Phone
  • Chat