Full Job Description
The Category Experience Analyst works closely with their leadership team to understand the merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to identify areas necessary to improve the customer research/buying experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
35%- Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
30%- Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution.
15%- Develop and execute taxonomy changes in the system necessary to support new on-boarding and business changes.
15%- Execute systems changes for promotional activity.
5%- Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems.
NATURE AND SCOPE
This position reports to the Category Experience Manager.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
YEARS OF RELEVANT WORK EXPERIENCE: 0 years
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Proven results in at least one of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis and data analytics
Strong numeric and advanced analytics aptitude
Experience working in a highly cross functional and collaborative environment
Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
Some experience with online marketing or online merchandising preferred
High comfort level with working in an ambiguous, fast paced environment
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to solve complex problems
Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
Strong attention to detail
Track record of taking ownership and driving results
Cross Functional Collaboration
Customer Experience and Focus