Overview:
Reports to: Fraud Operations Officer
Functions Supervised: None
Primary Functions: Perform activities in support of Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss.
Duties and Responsibilities:
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Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program.
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Create and maintain complete and accurate case files including evidence and interview summary in the case management system.
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Investigate fraud claims involving online activity, pre-authorized drafts, altered checks, forged endorsements, unauthorized third-party transfers, financial exploitation, identity theft, and other operations fraud issues.
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Review daily reports for prevention of fraudulent activity and loss mitigation.
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Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.
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Locate surveillance and review recorded calls to support investigations.
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Collaborate with law enforcement agencies, Adult Protective Services, other financial institutions, and credit union departments.
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Report suspicious activity as required by the Bank Secrecy Act.
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Perform other duties as assigned.
Qualifications:
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Self-motivated team player with ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties. Must have strong oral and written communication skills, and general knowledge of financial transactions. Extremely comfortable with technology. Ability to understand and apply regulations and procedures to case evaluations. Direct member contact experience is preferred.
Tenure: Fraud Operations consists of these non-supervisory titles: Fraud Operations Specialist I, Fraud Operations Specialist II, Fraud Operations Specialist III, Senior Fraud Operations Specialist. Primary responsibilities based on roles: support (Specialist I), case intake (Specialist II), investigations (Specialist III), deep-dive investigations (Senior Specialist). Promotion opportunities are available once performance meets or exceeds expectations.
Compensation:
Salary Pay Range:
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Fraud Operations Specialist I (Category 14): $41,484 - $60,567 annually
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Fraud Operations Specialist II (Category 13): $44,803 - $66,309 annually
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Fraud Operations Specialist III (Category 12): $48,387 - $73,549 annually
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Senior Fraud Operations Specialist (Category 11): $52,258 - $81,523 annually
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits:
- Short-term and long-term incentives
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Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
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401(k) plan with a 5% match
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Employee Assistance Program (EAP)
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Life and disability coverage
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Voluntary cash benefits for accident, hospitalization and critical illness
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Tuition Reimbursement
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Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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Click here to view Global’s comprehensive Benefits Programs.
Equal Opportunity Employer
