- High School Diploma or GED
- Computer Skills
- Medical Office Experience
- Customer Service
Completion of the MOA Academy program to learn the systems use, and processes required of the Medical Office Associate I at Penn State Health. Achievement of minimum competencies, and MOA Certification. The successful trainee will learn to provide front office support to clinical operations. Work with a diverse patient population to ensure accuracy of patient intake, registration, payments, and scheduling. Routinely answer phone calls and provide assistance to inquiries. Must be detail oriented with good interpersonal and customer service skills.
The trainee will work under the daily supervision of the MOA Academy Coordinator and other educators, and the designated Practice Site Managers and/or assigned staff when out on clinic rotations.
High School Diploma or equivalent required
KNOWLEDGE, SKILLS, & ABILITIES:
Basic computer skills
Excellent interpersonal skills.
Ability to effectively interact with all levels of staff and patients
Ability to solve problems, or seek assistance from supervisor when necessary
Medical Office experience preferred
6 months of customer service experience preferred.
If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email email@example.com or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
Union: Non Bargained