Passenger Concierge - Reagan National Airport

IW Group - Ronald Reagan Washington National Airport, VA


Job Description

This position has responsibility for direct contact with client travelers assigned by management, ushering them between curbside limousine drop-off/pickup and airside to/from the aircraft door,

Responsibilities include having or developing professional relationships with airline personnel including counter and gate agents and special services representatives, limousine drivers, airport employees such as baggage handlers and FBO personnel. The occupant of this position typically works alone and is responsible for the complete traveler experience, improvising as needed to handle last-minute or unusual situations; occupant submits a written report in standardized format for each traveler assignment. Candidate must be willing to submit to fingerprinting and background check in order to be issued airport credentials. .

This position is ideal for a retired person who has a flexible schedule and is seeking some additional income.


Accept handoff of traveler at curbside or airside discreetly and efficiently, and conduct traveler through airport (including lounge stopover if appropriate), and handoff at airside or curbside. Coordinate traveler movement with limousine drivers as required, baggage handlers, airline counter/gate/club personnel, and FBO personnel as required. Coordinate using personal contact, mobile phone/text, and/or email, as appropriate and needed; Maintain a neat and personable appearance at all times. Be familiar with airport layout and able to improvise alternate routes and procedures to avoid crowds or publicity-seekers.

Other projects as assigned.

Qualifications/Recommended Experience:

Familiarity with airport, airline, and US government procedures and requirements

Prior employment in the air travel industry is desired

Fluent spoken and written English, but English need not be the first language

Proficiency in other languages is desirable, but not required

Job Type: Part-time

Job Location: Reagan National Airport

Required education:


Required experience:

  • Customer Service: 2 year
  • Personal Assistant: 2 year

Job Type:


Job Type: Part-time

Salary: $20.00 to $25.00 /hour

Job Type: Part-time

Salary: $20.00 to $25.00 /hour


  • Customer Service: 2 years (Required)


  • Bachelor's (Preferred)


  • Arlington, VA (Preferred)

Work authorization:

  • United States (Required)