AdventHealth Winter Park seeks to hire a Imaging Clinical Supervisor who will embrace our mission to extend the healing ministry of Christ.
Nestled among the oak-shaded, brick-paved streets of one of the most picturesque hometowns in the country, Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years. Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders, to a 307-bed acute care facility that is a model of community health and wellness. Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the AdventHealth Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the AdventHealth Orthopedic Institute. Together with the community we serve, we're building a model of community health and wellness for generations to come.
The Imaging Clinical Supervisor is responsible for daily operations and outcomes of assigned Imaging area/modality ensuring smooth and efficient flow. Assists with patient workflow, department decision-making and dissemination of information to the rest of the team. Ensures services are provided using professional standards with a strong focus on customer service excellence. Increases level of understanding and educates on new processes as they evolve. Meets with staff, physicians and leadership to ensure service levels are maintained. Adheres to FH Compliance plans and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Knowledge, Skills, Education, & Experience Required:
Ability to prioritize and handle simultaneous assignments with frequent interruptions while paying close attention to the details
Ability to meet deadlines and complete tasks in a timely manner
Ability to work in a fast-paced environment with a variety of personalities and work styles
Ability to practice discretion when discussing confidential personnel/patient related issues
Written and verbal communication skills
Data analysis expertise
Proficiency with business software, including all Microsoft Office applications
Ability to be self-motivated
Associate’s degree in business or healthcare-related field
Two years of previous lead, coordinator and/or supervisory experience in a clinical or medical setting
Bachelor’s degree in business or healthcare-related field (Preferred)
Licensure, Certification, or Registration Required:
Current valid State of Florida license as a General Radiographer AND
American Registry of Radiologic Technologists (ARRT) - any modality OR
American Registry for Diagnostic Medical Sonography (ARDMS) specialty examination in Abdomen (AB) and Obstetrics and Gynecology (OB/GYN) plus one additional specialty examination
Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
Performance: Supervises daily operation of assigned area including oversight of staff performance, exam quality, positive patient experience (patient throughput with on-time starts) and all other matters pertaining to patient care in Imaging. Utilizes knowledge of assigned modalities, product lines, equipment and policy and procedures relating to the supervision of Imaging Services. Provides encouragement, education, support and training to motivate staff in meeting departmental and compliance standards. Supports team, answering process questions and addressing employee and patient concerns. With input from modality lead, and as assigned, completes staff performance reviews, job competencies and educational assessments. For areas with onsite Intake/Support Teams, ensures the team is performing accurate scheduling, verification of benefits, pre-authorization and pre-certification of Imaging exams.
Workflow: Develops staff schedules, coordinates coverage for scheduled days off and call-outs. Assists in departments when busy, relieving staff for lunches/breaks, and performs Imaging exams (for the modality in which they hold a license or specialty examination) when needed. Provides troubleshooting/problem solving and makes decisions for assigned work area. Provides superior customer service to patients, physicians’ offices and fellow employees at all times. Informs technologists and patients of any delays striving to ensure on-time start of exams. Utilizes patient service recovery resources when appropriate.
Financial: Performs time and attendance adjustments, monitors overtime, absenteeism and tardiness. Flexes staffing on a daily basis to meet labor standards. Tracks productivity and holds staff accountable for meeting goals. Orders office/clinical supplies ensuring adequate par levels and reducing controllable expenses to meet budget.
Communication: Attempts to resolve patient issues delivering excellent customer service before escalating to manager. Provides constructive and instructive feedback to staff in a positive manner. Represents Imaging in mandatory meetings/committees disseminating information to staff as requested by leadership. Regularly meets with staff, physicians and leadership to ensure service levels are maintained.
Safety: – Ensures the safety of patients and staff by following standards that promote safe practices. Ensures self and team adhere to infection control and radiation standards (proper placement of dosimetry badge) taking appropriate action where non-compliance is evident. Utilizes understanding of dosimetry process and may be responsible for radiation badge exchange program. Employee job duties (XR only) may transport pharmaceutical waste from the point of generation to a designated secure storage area. Completes initial training (prior to handling pharmaceutical waste) to include proper handling and transport of pharmaceutical waste, and proper selection, use and disposal of personal protective equipment.
Quality: Oversees the quality of service provided by the Imaging team. With assistance from the modality lead, ensures staff is following established Image Quality criteria and exam guidelines. Counsels individuals when quality images are not achieved. Ensures equipment has met all quality control requirements and contacts appropriate personnel when repairs or routine maintenance is needed.
Process Improvement (PI): Participates in PI activities/teams understanding the department performance trends and established standards. Develops new methods and shares best practices with the team. Self-motivated to increase level of understanding and educate on new processes as they evolve.
Team: Assists with interviewing and hiring process and oversees the training and orientation of new employees. Ensures staff are adhering to on-stage vs. off-stage expectations. Immediately responds to inappropriate staff behavior and provides coaching and possible counsel with manager. Encourages and motivates team as evidenced by positive team outlook, low absentee and tardiness rates and employee engagement survey results.
Performs other duties as assigned or directed to ensure the smooth operation of the department.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Imaging Clinical Supervisor opportunity with AdventHealth Winter Park and apply online today.
Imaging Clinical Supervisor, CT, Winter Park