Weekend Front Desk Associate

Planet Fitness - Victoria, TX (30+ days ago)3.7


Job Summary

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience!

Responsibilities and Duties

Some of your responsibilities will include: Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts: Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking.

Qualifications and Skills

Qualifications: High school diploma/GED equivalent required. Must be 18 years of age or older. Basic computer proficiency with an eye for accuracy. Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Physical Demands/Requirements: Continual standing and walking during the shift. Continual talking in person or on the phone during the shift. Will occasionally encounter toxic chemicals during the shift.

Benefits

Why you should join Planet Fitness! Contribute to changing peoples lives every day by helping us create a healthier Planet! Work hard and play hard with an amazing group of talented, dynamic professionals! Free Black Card Membership

Job Type: Part-time

Job Type: Part-time

Experience:

  • Customer Service: 1 year (Preferred)