National Operations Specialist

Peak Campus - United States3.2

Part-timeEstimated: $39,000 - $48,000 a year
EducationSkills
Overview
A National Operations Specialist assists Regional Managers in directing the overall management and maintenance of apartment communities throughout the country in accordance with Company policies and procedures. This position may serve as a troubleshooter and/or fill in for management at a particular property. National Operations Specialists are provided weekly assignments that require 90% travel, sometimes including weekends.

Responsibilities

It is necessary that the National Operations Specialists be knowledgeable and able to perform these duties as they are required on site visits. There are items listed below that will only be required in the absence of a Property Manager or Assistant Manager. This list is not exclusive and the National Operations Specialists may be required to perform other duties and tasks that are not listed below.

Completion of ATL Desktop Reviews throughout the calendar year
Participate in the planning and implementation of marketing plan
Assist with leasing responsibilities to maximize occupancy
Maintain an excellent customer service relationship by adhering to the Peak Simply Service Standards
Assist in conducting training for property staff on Company policies & procedures
Assist and complete Science of Selling with leasing staff
Interview candidates for available property positions and participate in the selection process of new hires by making recommendations to the Property Manager/Regional Manager
Assist in conducting new hire orientation for on-site positions
Assist in conducting training for part-time leasing consultants and property staff
Assist in scheduling and managing part-time leasing consultants while working at a particular property
Assist in addressing employee-related issues
Assist in conducting performance appraisals for part-time leasing consultants and property staff
Participate in property inspections, quarterly, move-in and move out
Assist the Property Manager or Regional Manager in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors
Monitor maintenance service responses to ensure a high degree of resident satisfaction
Coordinate preparation and processing of leases and related paperwork for approval by Property Manager or Regional Manager
Ensure accurate record retention and property compliance with record retention policies for approval by Regional Manager
Perform various administrative tasks as needed
Assist in preparation of weekly and monthly reporting requirements
Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income
Address complaints and resolve issues in a timely and professional fashion
Retain accurate records. Audit lease files as required
Serve as primary manager of the property in the absence of the Property Manager or Assistant Manager; Fill in for open positions as necessary
Supervise onsite staff and oversee daily operations
Negotiate lease renewals with current residents and lead renewals efforts
Collect and accurately post rent and other income; Make daily bank deposits
Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing of evictions
Maintain key control of occupied and vacant units
Assist residents with the move-out process
Assist in directing and assisting workers in the scheduling and performance of turn events
Process security deposits in a timely manner
Process accounts payable invoices and checks for approval by Property Manager or Regional Manager
Write up and file service requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
Address complaints and resolve issues in a timely and professional fashion
Plan and execute community social activities
Compile and submit payroll reports; Enter and approve payroll if requested by Regional Manager
Handle resident emergencies in professional manner, documenting all events and notifying the Atlanta Office.
Lead weekly staff meeting (in absence of Property Manager)
Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
Perform other duties and tasks as assigned

Reporting Relationships

This position reports directly to the Director of Operations

Internal Interfaces with:
Peak Corporate Office to include:
Regional VP/Regional Managers

Training

Human Resources

Marketing

Accounting

Information Technology

External Interfaces with:
Vendors

Service Technicians

Residents

Guarantors

University Departments

Community Officials

Qualifications
** Must currently be a Property Manager for 1 year to be considered**

Been employed with Peak Campus Management a minimum of one year as a Property Manager or higher
High school diploma or equivalent required; College degree preferred
This position is 90% travel, including air travel
Candidates must be willing to live near a major airport hub
Internal candidates must currently be in good standing and have been with the Company for at least 1 year
A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable vehicle to fulfill all of the job's functions
Must have ability to rent an automobile according to car rental requirements
Must be at least 25 years of age to be able to meet some car rental requirements
RealPage/OneSite experience preferred
Must possess strong grammar and general mathematical skills
Marketing and Leasing skills preferred
Must have excellent communication, customer service and organizational skills
Ability to work flexible schedule which may include weekends as necessary to fulfill job assignment