Call Center Agent

National Enterprise Systems - Cleveland, OH

Full-time | Commission

National Enterprise Systems headquartered in Solon, OH is an award-winning debt collection agency that has been in business for over 30 years. We are growing, which is creating more jobs!! Are you looking to join a company that rewards it's employees for hard work? We are looking for dedicated team players that want to join an organization that continues to grow year after year! Apply today to be contacted by our recruiter to set up an interview right away.

Collectors Responsibilities:

  • Communicate with consumers by phone on a daily basis
  • Assist consumers with resolving outstanding balance owed
  • Find creative solutions to secure repayment
  • Discuss and negotiate applicable repayment programs
  • Adhere to all state and federal law including the Fair Debt Collection Practices Act
  • Maintain high level of customer service

Our Collectors enjoy:

  • Monday- Friday No weekends
  • 3 days working 8:00am - 4:30pm and 2 days working 10:30am - 7:00pm (40 hours total)
  • Great benefits including health, dental, vision, life and 401KVacation and Personal Days
  • Hourly wages plus monthly commission opportunity
  • Advancement opportunities - we promote within
  • Casual dress code - Jeans and tennis shoes every day!
  • Extensive, paid-training to teach you about the industry and provide you with all the necessary tools to succeed

Preferred Knowledge, Skills and Abilities:

  • Excellent customer service skills, strong listening skills.
  • Effective written and verbal communication skills.
  • Ability to overcome objections.
  • Previous collections experience is helpful but not required.
  • Money motivated and goal oriented.
  • General computer knowledge and typing skills.
  • Reliable transportation.

Job Types: Full-time, Commission

Experience:

  • relevant: 1 year (Preferred)
  • Call Center: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Additional Compensation:

  • Commission
  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Retirement plan