Customer Service Specialist II

Honeywell - Phoenix, AZ3.8

30+ days ago
Join a team recognized for leadership, innovation and diversity

In the role of Customer Service Representative II you will serve customers as the primary AOG contact to resolve aircraft events requiring Honeywell product shipments. You will respond to inbound customer calls and emails regarding product availability, pricing and order placement. You will also provide the customer with updates regarding order status, problems encountered, order changes, and repair inquiries. You will communicate internally with other departments such as Technical Support, Logistics, Manufacturing, Regional Customer Support Managers, Product Managers, etc. to resolve customer issues and get their plane flying again. You will process orders including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve our Customer Care processes and move product through Honeywell quickly.

This is a 3rd shift weekend position. You will work 10 hour days 4 days a week. You will work Friday through Monday from 8:00pm - 6:00am.

Help Honeywell be the customer's top choice by delivering excellent customer care
Build up your business acumen while learning to address customer needs
Be part of the team that is solving complex problems for the customer

25 Order Processing
25 Order status communication to customer
50 Order expediting
High School Diploma
1+ years of experience in a customer service related role
Must be a US Citizen due to contractual requirements
A broad knowledge of principles and best practices in customer service
Excellent team and communication skills
An ability to take initiative and work with limited direction
An ability to influence at the operational level
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Must be a US Citizen due to contractual requirements. Nonexempt Honeywell Aerospace Overview
Continued Professional Development
Some Travel Required
Job ID: HRD36183
Category: Customer/Product Support
Location: 1944 E Sky Harbor Circle, Phoenix, AZ 85034 USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.