Center of Excellence Support Specialist

Bank of America - Charlotte, NC3.8

Full-time
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Job Description:
Role overview

The successful candidate will play a critical role in supporting the Wholesale Credit Strategy organization by facilitating the deployment and adoption of Credit Center.
Candidate will support the deployment of Credit Center through the onsite and virtual support of the center of excellence community with platform and process workflow questions, constraints and issue resolution with a specific focus on the manual data conversion of collateral and covenant data.
Candidate will assist in the training of the Credit Coaches to assure the core competencies of the target state platform and process design is effectively taught
Key responsibilities

Candidate will obtain and organize user feedback, issues and incidents and relay the feedback to the centralized control room
Gather VOA, identify themes, and form recommendations to the platform and process team in addition to technology to address barriers to adoption
Candidate will either have or gain proficiency within the Credit Center application and/or the target state Process Design in order to facilitate the on site deployment of our target state platform.
Candidate will have the specific responsibility of addressing end user questions and conduct hands on training in order to build a level of proficiency with the end user
Candidate will obtain and organize user feedback focusing on the end to end business workflow including credit underwriting, collateral data capture, credit fulfillment and all associated monitoring and relay the feedback to the centralized control room
Candidate will be required to interact with key program stakeholders such as the platform and process design teams, technology and change management to facilitate solutions and immediate remedies to any constraints discovered during deployment
Candidate will be a champion for change, leading with a positive attitude and creating followership within the end user community.
Qualifications and experiences

5+ years experience in either credit underwriting, credit operations, technology, process design or project management.
Candidate must be detail orientated and demonstrate a high regard for operational excellence
Candidate must be highly organized with excellent analytical and reporting skills with the ability to create and execute project plans
Experience in credit underwriting, monitoring and collateral analysis and familiar with credit policy and procedures.
Strong interest in FinTech and ideally tangible experience in the software delivery life cycle
Ability to create and maintain partnerships with multiple stakeholders
Proficient in Word, PowerPoint and excel analytics
Skills and competencies

Ability to work independently and self-manage
Strong communication skills, including the ability to partner and build consensus with remote stakeholders
A proven record of developing creative solutions to complex problems, challenging the status quo, and advocating for change
Demonstrated ability to manage and track issues to resolution
Ability to collaborate with stakeholders with divergent views to develop common solutions
Ability to lead and execute with a positive, energetic attitude and in turn creating followership.

Shift:
1st shift (United States of America)

Hours Per Week:
40