2019 Schwab Intern Academy –Schwab Technology Services

Charles Schwab - United States4.1

Full-time
Description:
Brendan Charles Hack
0904-43248

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Work with a company that has been challenging the conventions of the financial services industry for over 40 years through an internship with Charles Schwab. Schwab’s mission is to help our clients create a better future for themselves, their families, and their communities. It is summed up in our tagline – Own your tomorrow – and it permeates everything we do.

The design of the program invites interns to engage directly in Schwab’s culture of service, while challenging them with a blend of learning programs, team-building activities, networking opportunities, and enriching work projects. Features of our 2019 program include:

Business Track Project: Work with a Schwab organization that provides a meaningful and valuable experience to translate classroom learning into real business projects.
Intern Cohort Project: Partner with other interns to brainstorm, discuss learning experiences, and present solutions.
Learning Activities: Participate in facilitated classroom training, team discussions and events, individual assessments and activities, senior leader meetings, and on-the-job training.
Dedicated Intern Manager: Receive regular feedback from your manager, participate in career-related discussions, and provide your own feedback.
Strengths Application: Learn about yourself and how to apply your unique strengths, abilities, and goals to the work you do as part of Schwab’s ‘strengths-based’ culture.
Mentorship & Networking: Build your professional network by interacting with professionals across Schwab, including senior leaders, peers, and Schwab Intern Academy Alumni.

We look for students with:
Optimism and curiosity, who are inspired by a keen sense of purpose, awareness, and knowledge
Adaptability and flexibility, who enjoy working through cross-functional partnerships and collaboration to achieve a common purpose
An innovative and questioning mindset, who constantly look for better ways to do things, have a passion for service, and aim to exceed client expectations
Because interns are considered a primary pipeline for full-time opportunities, every intern candidate must be eligible for full-time employment upon graduation and must also meet the following requirements:

Enrolled in a current undergraduate program tracking to a bachelor’s degree
Plan to graduate between December 2019 and May/June 2020
Must be able to work full time and be on-site at assigned Schwab location during the 9-week program (June 10 to August 9)
Have specific skills as needed by the hosting Business Track
Schwab is recognized as an industry leader, and our welcoming culture will embrace your individuality and partner you with other like-minded and solution-focused students. We will invest in your summer experience by providing you direction and leadership for a robust and well-rounded internship, as well as helping you focus on a potential future career with Schwab.

Schwab Intern Academy is our centrally managed summer internship program that recruits juniors and rising seniors within a year of graduation. As an affirmative action employer, Schwab takes affirmative action to employ qualified minorities, women, individuals with disabilities, and protected veterans in our intern program. As a culture that values Diversity and Inclusion, Schwab encourages the application of Women, Minorities, Individuals with Disabilities and Protected Veterans.

Business Track Job Descriptions:
Project Management

Schwab Project Managers are responsible for establishing and leading enterprise-wide, cross functional strategic initiatives.

PMs lead a variety of different types of projects including launching new products and services, large-scale application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployments.

Our Interns will support project/program management on large initiatives through the following activities:

Assist with managing project forecasts and reconcile with actuals, including invoice processing
Track resource allocations and actuals
Assist with the creation of presentations to project/program leadership
Manage all project documentation in SharePoint
Calendar and plan for meetings and workshops
Publish meeting agendas, take meeting minutes, track risks and issues
Assist with the tracking of business and technical deliverables and keeping the project plan up to date
Key Skills for Success

Excellent written/verbal communication skills
Highly organized and able to manage a large number of tasks at once
Able to work independently, seeking guidance at appropriate times
Aptitude with financial data, attention to detail
Strong interpersonal, negotiation, facilitation, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills
Able to quickly understand organizational culture, structure, and constraints
Communicates with stakeholders and can identify their needs
Cross Enterprise Services Team

Our Opportunity:
This role is on the Cross Enterprise Services Team and is part of the Schwab Technology Services organization. You will be part of a team modernizing Schwab’s key Offer/Order (O2) system and will work with a highly talented team of technical professionals focusing on Java, Pivotal Cloud Foundry (PCF), web services, and object oriented development. The scrum team utilizes Agile methodologies for overall project implementation. The position requires highly motivated and focused developers interested in building new and innovative solutions for our Clients.

What you’ll do:
Design and develop the next generation solutions for Schwab Clients and Advisors
Implement continuous integration and deployment strategies leveraging tools like Bamboo with a DevOps philosophy
Ensure the highest quality software is developed, delivered and maintained
Work effectively as a member of a self-organized Agile Team

What you have:
Coursework and/or 1-3 years’ experience in:
Object oriented languages, preferably Java
Software engineering principles such as software design patterns
Database principles such as SQL, Oracle, MongoDB or Hadoop
Knowledge and/or experience in web services design and implementation
JavaScript framework knowledge and/or experience such as AngularJS
Understanding of the Software Development Lifecycle
Strong interpersonal, analytical and problem solving skills
Excellent written/verbal communication skills
Curiosity to understand and leverage new tools and technologies
Strong desire to leverage technology to build products that "wow" users
Excellent team player with the ability to influence and negotiate
Self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems
Bachelor of Science in Computer Science or Masters in Computer Science

Operational Process & Controls (OPC)

Operational Process & Controls is focused on the development and implementation of a comprehensive process and controls framework to enable Schwab Technology Services, our technology organization with nearly 7,000 members, to deliver on its strategic objectives. Our mission is to ensure key processes and controls effectively address important regulatory, risk and compliance concerns. Included in this mission is business intelligence and data analysis to demonstrate ongoing adherence to and effectiveness of controls.

Are you interested in learning about technology processes and controls frameworks? What about working with data to discover insights and influence others to turn them into action? As an intern with our group you will develop the skillset to document end-to-end technology processes and identify needed controls or work collaboratively across our technology organization to deliver impactful analysis and business intelligence.

What you'll do:
Operational Process & Controls Intern

The Operational Process & Controls function is an internal consulting group that works with technology teams to engineer and improve operating processes, while incorporating COBIT 5 controls. These processes will enable our technology organization to reduce risk, provide transparency and optimize resources.

During the course of the summer you will learn how to engineer processes using COBIT 5 and best practices frameworks such as ITIL and NIST. You will take part in workshops using Lean IT techniques such as; Value Stream Mapping, SIPOC, and Voice of the Customer and how to conduct a stakeholder analysis. You will also gain a high-level understanding of how a technology organization operates through its processes.

Business Intelligence Intern

The Business Intelligence function is an internal consulting group that leverages data and technology to build measurement and analytics solutions that help our business partners track progress and make strategic decisions to grow the business. These solutions help Charles Schwab track the health of our technology organization, identify opportunities to reduce risk and increase operational efficiency. Our business intelligence solutions are a critical component in Schwab’s commitment to being a leading data-driven organization.

During the course of the summer you will learn how business intelligence solutions support a large organization including how to leverage an analytic mindset to develop data solutions to drive informed decision making. You will work on a specific business intelligence project under the guidance of an experienced business intelligence manager. This will include development of business intelligence assets involving complex data sets, identifying key trends and visualizing the findings into a final presentation. During the process you will develop contextual skills with analytical and business intelligence tools such as Tableau, SQL, R and Excel.

What you have:
Planned graduation date between December 2019 and May/June 2020, earning a bachelor’s degree in Information Technology, Engineering, Information Systems, Economics, Hard Sciences, Applied Math, Computer Science, Operational Research or a similar major.
Coursework or interest in learning process optimization, stakeholder analysis or technology best practice frameworks.
Curiosity to learn how a technology organization operates through its processes and applies industry frameworks.
Coursework or interest in learning data analysis, data visualization, SQL, R, or Tableau.
Curiosity to learn how to work with and interpret large data sets and turn the findings into actionable insights.
Excellent communication skills (written and verbal)
Excellent organizational skills, enabling one to manage multiple priorities
Ability to build strong relationships and work effectively with various levels of the organization throughout the Company

Client Experience Technology (CET)

The Client Experience Technology Organization manages the user experience platforms on which all of Schwab’s retail clients and professional advisors perform their wealth management. Platforms include the StreetSmart Edge trading platform, StreetSmart Mobile, Schwab.com web and mobile platforms and Schwab Intelligent Portfolio Web and Mobile platforms. The CET vision is to delight and dazzle clients by transforming their Schwab digital experience with the delivery of innovative solutions via empowered, nimble and highly engaged teams. CET drives transformation focusing on moving faster and achieving operational excellence and providing a consistent client experience.

What you'll do:
Retail Web Technology Intern

The Retail Web Technology team (RWT) is responsible for leading a coordinated technology approach to developing and maintaining Schwab’s primary retail digital platform, schwab.com.

The ideal candidate has a passion for using cutting-edge technologies to build interactive web applications. As a member of a collaborative development team, the intern will actively participate in ongoing product development, including design, development, review, integration, test, and deployment activities. During the internship, they will participate in various software engineering projects using modern web technologies, advanced development patterns and a component-based architecture to deliver a world-class customer experience.

Advisor Mobile Technology Intern

The Advisor Mobile Technology team is responsible for designing, building, supporting and involving client-facing native mobile apps for Charles Schwab. The mobile team has traditionally been a key partner working with product teams to deliver excellent client experience to the millions of Schwab users. As a member of the mobile team you will work in one or more product channels to build mobile apps that meet and exceed client’s needs, work closely with product teams to pair your mobile technology knowledge with product knowledge to create creative and innovative solution that thrill customers and disrupt competitors. It’s an opportunity to both learn and bring your own experiences to help improve Schwab’s mobile technology and practices. We are continuously working to embrace the latest technologies and practices to attract and retain top talent and foster a safe environment for personal growth and idea sharing.

We are looking for talented technical staff that shares our passion for technology and helping to build mobile products that serve and delight our users.

Retail Mobile Middleware Technology Intern

The Retail Mobile Middleware team is responsible for building backend services that support the Schwab Mobile Retail iOS and Android Apps.

The ideal candidate has a passion for using modern frameworks to build secure RESTful API's. As a member of a collaborative development team, the intern will actively participate in ongoing product development, including design, development, review, integration, test, and deployment activities. During the internship, they will participate in various software engineering projects using latest .NET and Cloud technologies, advanced development patterns and a microservices-based architecture to deliver a world-class customer experience on the Schwab Mobile platform. They will also participate in various DevOps tasks including application support, monitoring, managing Builds and Releases.

Trading eXperience Technology QA - Software Development Engineer in Test Intern

Trading eXperience Technology (TXT) provides clients a better way to focus on trading using Schwab’s StreetSmart Applications by focusing on the trader's workflow. StreetSmart Applications provide a robust trading experience that blends sophistication with ease of use. TXT QA is a leader in defining innovative and effective software testing practices across a broad range of technology platforms which include web, desktop, cloud, and mobile-based applications. TXT QA supports Agile methodology and is responsible for keeping track of gains and losses, monitoring balances real-time, making sure clients have access to streaming quotes and real-time charting, order types identical to market, limit, stop limit, trailing stop and trailing stop limit, options for clients to place various types of option orders, providing streaming Level II quotes, and max gain/loss/break-even calculations, and much more.

As an Intern Software Development Engineer in Test (SDET) under the direction and leadership of the TXT QA Manager and Lead, you will be responsible for delivering innovative QA Automation for trading to market. Your attention to detail and focus on quality will help deliver software that will bring joy to millions of users worldwide. Your focus on lean software practices and delivering quality products will be critical in the success of Client Experience Technology, TXT and our mission of transformation using Agile Methodology, Acceptance Test Driven Development, working with onshore and offshore teams to drive quality. You will be making a real difference in making TXT more efficient, lean, and effective.

Trading eXperience Technology – Scrum Master Intern

The ideal candidate has a passion for problem solving and operational excellence. As a member of a technology team, the intern will actively participate in ongoing Agile development, including creating solutions for projects, building out and analyzing metrics, and resolving roadblocks. During the internship, they will participate in various technology projects using modern workplace tools, executing advanced process flows and acting as a collaborative team player to deliver a world-class client trading experience.

It is critical to possess a strong understanding of the software development lifecycle so you can effectively contribute in conversations with partner teams. You should have a passion to innovate, always working backwards from the client to tackle problems. The successful candidate is expected to follow a data driven approach while at times working with ambiguity. You must possess strong verbal and written communication skills, be self-driven and deliver high quality results. We're looking for a person who is smart and can get things done.

Client Experience Technology Service Availability and Engineering Interns

The Client Experience Technology Service Availability and Engineering team (CET SAvE) is responsible for providing the framework for continuous improvement, continuous delivery and leading a coordinated effort to improving the site reliability of our major client facing platforms and working closely with the dev/application teams with in Retail Web technology (Schwab.com), Wealth Management (SIP/IIP) and Trading Experience Technology (Streetsmart).

The ideal candidate has a passion for using cutting-edge technologies to solve operational problems and improving the capabilities of our production, platform and release services. The intern will actively participate in ongoing automation development, deployment and production assurance activities. During the internship, they will participate in various SAVE engineering projects using modern data analytics, monitoring tools and various scripting languages to provide automation to support our production and deployment teams.

Wealth Management Technology Interns

The Wealth Management Technology team (WMT) is an innovative team that believes in engineering the digital products of the future for Charles Schwab Inc. Our team has launched Schwab Intelligent Portfolios, Institutional Intelligent Portfolios and Schwab Intelligent Advisory in the last three years while also enhancing platforms that provide the information needed for our Schwab advisors to best serve our clients.

The interns will work closely with the development teams and product owners to implement new features, enhancements, and fixes for large and complex applications. The job will include design and development of Single Page Applications & REST-based APIs. You should have strong object oriented design and programming skills and be eager to leverage other technologies such as AngularJS/Angular, TypeScript, MongoDB, Jasmin, Karma, Selenium, Cucumber, Ruby, and various test automation frameworks. This role will also require strong analytical, problem solving, and communication skills.

Platform Engineering Interns

The CET Platform Engineering team is responsible for establishing architectural patterns and guidance for software delivery teams building cloud native apps across all customer facing app portfolio within Schwab.

The ideal candidate will have a passion to learn and employ cutting-edge technologies to build reference implementations for solving real world problems with respect to performance, scalability, reliability and resiliency requirements for distributed systems. As a member of a collaborative development team, the intern will be actively participating in ongoing platform development, including design, development, review, integration, test and onboarding activities. During the internship, they will participate in various software engineering projects using modern web technologies, advanced development patterns and a component-based architecture to deliver a world-class customer experience for Schwab Customers.

What you have

Planned graduation date between December 2019 and May/June 2020, earning a bachelor’s degree in Computer Science or a related discipline
An understanding of Object Oriented programming
Coursework or experience in the following technologies is preferred:
RWT – C#, JavaScript, jQuery, HTML/CSS, Angular
Advisor Mobile – objective-c, Java, Swift, Kotlin
Retail Mobile - C#, ASP.NET Web API, REST, JSON, ASP.NET Core, PCF, Microservices
TXT SDET – JavaScript, Java, Selenium IDE, WebDriver
CET SAvE – Experience with Windows 2008/2012/2016 operating systems, IIS, & scripting languages (i.e. Powershell, Javascript, C#, Python) is required. Familiarity with Bitbucket, Jenkins, Bamboo, PCF or Data Analytics tools (Splunk, AppDynamics APM) is preferred.
WMT – Service Oriented Architecture, Database Modeling, Testing Methodologies
Strong interpersonal, analytical, problem solving and organizational skills
Ability to independently work as a contributing member in a high-paced and focused team
Good verbal and written communication skills
Ability to thrive in a flexible and fast-paced environment across multiple time zones and locations
Knowledge of Agile/Scrum development is a plus
Ability to build strong relationships and work effectively with various levels of the organization throughout the Company

Schwab Cybersecurity Services – Security Operations & Threat Modeling

Our Opportunity:
Schwab Cybersecurity Services (SCS) enables the business to focus on business goals by protecting the brand, employees, shareholders and our data. SCS is a trusted partner and advisor to deliver relevant solutions to advance our security posture. The Security Operations & Threat Modeling Intern role will be critical to delivering proactive security solutions utilizing the latest technologies available.

What you’ll do:
Schwab Cybersecurity Services seeks an Intern to work with either our Security Operations Center or our Threat Modeling team. This person will add value by assisting with daily alert monitoring and management, and supporting our move to a big data analytical platform.

Key Responsibilities:
Develop and maintain strong working relationships within key security stakeholders, assessing project plans and development to maximize efficiency and meet key objectives of program.
Demonstrate a strong understanding of security and forward thinking problem solving.
Partner and work alongside our teams to understand the critical role security plays in enabling the business
Provide input and recommendations on potential technology strategies
Assistance with development, use case development, threat monitoring and data analysis

What you have:
Able to quickly learn new technology and utilize a variety of data and systems in order to proactively identify solutions to improve processes
Strong analytical skills and attention to detail
Proven work ethic with a high level of integrity to build trust with our team and internal partners
Collaborative and relationship-focused work style with demonstrated success in a team environment
Excellent understanding of cybersecurity
Strong research and organization skills
Strong relationship building and collaboration skills, especially in cross-functional teams

What you’ll learn:
You will gain a unique exposure to cybersecurity in the financial services environment
You will gain experience developing best in class threat modeling and user behavioral analytical programs
You will gain experience with a large investment management firm serving individuals, trusts, retirement plans, foundations and endowments
You will be given opportunities to research and present recommendations on technical solutions to meet key objectives
Schwab Technology Services - Software Engineer

What you’ll do:
As a member of the EMOST development team you will participate in the implementation of authentication functions for Security Solutions.
You will also participate in various software engineering projects using advanced development patterns and component-based architecture.
Work in an environment that continually embraces the latest technologies and techniques.
Collaborate with the team in ongoing product development, including design, development, review, integration, test, and deployment activities.

What you have:
Minimum qualifications:
BA/BS degree in Computer Science or related technical field.
Experience in writing code fixes and tools to solve problems in C#/.Net, Java, and experience in optimizing code for performance, stability, functionality and scalability.
Experience or previous project assignments with Data Structures and Algorithms (i.e. selecting and implementing an algorithm, using data structures to solve a problem.) Experience creating algorithms that improve a product’s capabilities, speed, efficiency, or reliability.
Experience with data structures, branching, function-calls, and conditionals as well as debugging code and submitting the appropriate fix.

Preferred qualifications:
Graduating from a BS/MS program in Spring/Summer 2019.
Previous tech internships or relevant work experience programming in C#/.Net, Java.
Experience manipulating code to improve system availability and latency.
Experience with improving inventing or demonstrating the value of new algorithms that improve a product's capabilities, speed, efficiency and reliability.
Skill in isolating problems to a database subsystem.
Knowledge of Agile/Scrum development
Schwab Technology Services – Global Data Technology internships

The Global Data Technology (GDT) team helps customers transform and evolve their business through innovative technologies, tools and processes to leverage the power of data to transform the business and customer experience. As a member of this dynamic and exciting team, you will use your passion and expertise to learn and experiment with our advanced suite of products, partner tools, and third-party applications to build and deploy solutions that address customer use cases, all the while sharing valuable feedback with our product teams as you develop complex architectures, standard methodologies, and key strategies.

You will have opportunities to explore and contribute to one or more of the following solutions:

Build Business Insights and Analytics using analytical and reporting tools such as Tableau, SQL, Excel, SAS, and R.
Design and implement Enterprise Data Warehouse solutions, and BigData Lake and analytical architecture on Hadoop.
Engineer, manage and scale Enterprise Data Platforms such as BigData, Enterprise Warehouse, Tableau and MDM
Develop Cloud based Data Services (Micorservices/API) to provide secure real-time data access
Leverage advanced capabilities in Machine Learning, Data Mining and Statistical Analyses using R, Python and Spark ecosystems to deliver actionable insights to help business partners and senior leadership better understand our prospects, clients, and products
Implement Data Management processes, policies and procedures to manage data as an asset and help drive data quality and data management maturity across our businesses and functions.
Deliver business solutions to drive Personalized, Targeted Cross - Channel Customer Engagement
Opportunity to work on Traditional and Digital Marketing technologies including Social/SEO/Content Marketing.

What you have:
Hands on experience with programming language Java/Python/Scala
Hands on SQL experience
Excellent communication skills (written and verbal)
Adaptability and flexibility, who enjoy working through cross-functional partnerships and collaboration to achieve a common purpose
An innovative and questioning mindset, who constantly look for better ways to do things, have a passion for service, and aim to exceed client expectations

Schwab Technology Services - Intern – CI/CD Engineer (SAvE)

Our Opportunity:
Schwab is recruiting a driven, results-oriented CI/CD engineer-Intern who shares our passion for technology, innovation and excellence. Our main goal here at Schwab is to transform people’s lives by changing the way the world invests. We are in the midst of re-architecting and rebuilding our core enterprise software platform to support our rapidly growing and evolving business. We are moving towards a Continuous Integration environment using Bamboo and Bitbucket. The CI/CD engineer-intern will be a hands-on developer that excels in a dynamic, fast-moving, and agile environment and is passionate about developing high quality, high performance, and scalable CI/CD framework. The candidate will work aside a team of seasoned engineers whose main objective is to build next generation integration tools.

What you’ll do:
Hands-on configuration and development.
Prototype, validate and create specific integration solutions for the development teams.
Interface with development teams to ensure high quality delivery of software projects on time.
Create artifacts for each project which include documentation and code review.
Support integration efforts to build whole systems from various subsystems
Support release manager to assemble releases and drive improvements in the release process
Implementing best practices for version control and using standard practices for code deployment/branching strategies.

What you have:
Education in Technologies such as: C#/.Net and REST API.
You should be comfortable in a fast-paced customer focused environment that continually embraces the latest technologies and techniques.
Understanding of Agile software development methodologies, values, and procedures.
Self-motivated and creative
Excellent verbal and written communication skills required for composing and delivering
Schwab Technology Services - Full Stack Engineer (non-SAvE)

Our Opportunity:
Schwab is recruiting a driven, results-oriented full stack engineer-intern who shares our passion for technology, innovation and excellence. Our main goal here at Schwab is to transform people’s lives by changing the way the world invests. We are in the midst of re-architecting and rebuilding our core enterprise software platform to support our rapidly growing and evolving business. We are moving towards a Test Driven development and Continuous Integration environment using Bamboo and Bitbucket. The full stack engineer-intern will be a hands-on developer that excels in a dynamic, fast-moving, and agile environment and is passionate about developing high quality, high performance, and scalable software. The candidate will work aside a team of seasoned engineers whose main objective is to maintain all aspects of the overall software development lifecycle and ensure the on-time, quality delivery of software product releases.

What you’ll do:
Hands-on development.
Work closely with product owner and team members to decompose stories, design features, and prioritize tasks.
Prototype, validate and create specific application solutions for the business.
Interface with product owner and key stakeholders in Project Management, Business, QA and Technology Operations to ensure high quality delivery of software projects on time and budget.
Create artifacts for each project such as Software Architecture documentation, Technical Use Cases, and Code Review Packages.
Meet periodically with onshore and offshore developers to review and improve code quality, requirements specification and design methodologies.
Utilize automated software test tools and frameworks such as test driven development to achieve software quality standards
Support integration efforts to build whole systems from various subsystems
Support release manager to assemble releases and drive improvements in the release process

What you have:
Education in Technologies such as: C#/.Net, (Angular / React), Microsoft Web API, and SQL / No-SQL Databases.
Knowledge of web based technologies such as Angular/React, HTML, CSS, JavaScript, Typescript, jQuery, Backbone, Bootstrap, Node or similar
You should be comfortable in a fast-paced customer focused environment that continually embraces the latest technologies and techniques.
Understanding of Agile software development methodologies, values, and procedures.
Self-motivated and creative
Excellent verbal and written communication skills required for composing and delivering
Technology Infrastructure Services - Communications Specialist

The Communication Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time by increasing employee adoption. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change related communications that maximize employee adoption, encourage action, and minimize resistance. The Communications Specialist will work to drive faster adoption and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Roles and responsibilities

Apply a structured methodology and lead communication related activities to

Assess the change impact
Create communication strategy
Identify anticipated resistance
Identify communication opportunities
Support project teams and leaders in communication efforts
Create communications plans and design and develop communications
Support training efforts
Coordinate efforts with other communication related activities
Define and measure success metrics for communications
Support change management at the organizational level,

Qualifications

Skills and qualifications

An understanding of how people go through a change and the change process;
Experience and knowledge of change management principles, methodologies and tools
Exceptional communication skills – both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Familiarity with project management approaches, tools and phases of the project lifecycle

Technology Infrastructure Services - Staff Business Analyst Intern

Our Opportunity:
The Technology Infrastructure Services (TIS) Business Management team is responsible for developing internal strategic initiatives to support the broader infrastructure platform in the areas of Demand Management, Application Total Cost of Ownership, Annual Operating Plans, and metrics /reporting. The TIS Business Management team is seeking an inquisitive Staff Business Analyst to analyze operational and financial data to help understand the true drivers of demand; will help manage the workforce plan and requisition process and will help create purchase orders for the TIS team. These duties will include analyzing large data sets, combining various sources of record (both financial and operational), confirming completeness and scope/accuracy of data, developing workforce data models, ensuring our requisitions align to the broader strategy and providing recommendations. Candidate must have experience with various data center technologies and services, and great analytical, detailed oriented, communication, planning and presentation skills.

What you’ll do:
The Staff Business Analyst of the TIS Business Management team will:

Analyze operational and financial data, and provide insight to senior infrastructure leadership
Work with highly confidential data to understand what activities are driving the majority of our team’s workload and how to optimize that workload
Perform demand aggregation and create visualizations within those large data sets identifying priorities
Prepare presentations for leadership audiences; this includes crafting the stories and opportunities that are supported by the information presented
Develop reporting which will expose the cost value tradeoffs and highlight key areas of decision making around resource planning
Analyze and improve processes in support of business objectives
Propose a new model for gathering & tracking TIS business case information in support of the Annual Operating plan
Support the weekly requisition/IQN process, including P.O. related entry and transactions
Deliver statistics & visual content supporting Annual Operating Plan planning cycle
Provide assistance to leadership teams in the creation of visuals that support contract negotiations with business partners and vendors

What you have:
Ability to analyze large, complicated data sets to draw meaningful conclusions
Exceptional problem solving skills and an intense desire to get to the bottom of the data, ask the 5 whys, and present findings to senior leadership
Good analytical, communication and presentation skills
Comfortable with working with various levels of management, and a wide variety of technologies and technologists
An understanding of hosting technologies such as operating systems (Linux, Microsoft, Solaris, AIX etc.), database technologies (SQL, Oracle, DB2 and Mongo DB), mainframe technologies, storage technologies (SAN and NAS), network technologies and tools
Preference given to candidates who have studied Business Analytics or Technology Business Management

Other Qualifications:
“Glass Half Full” attitude towards opportunities and problem solving
Demonstrated integrity and judgment within a professional environment
Ability to successfully interface with leadership and engineers alike
Ability to document/explain technical details and highlight areas relevant to executives
Ability to provide concise, fact-based communications (both verbal and written)
Ability to work to a deadline, with occasional same-day turnaround

Job Specifications
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: No Work Experience
Position Located In: TX - Austin, IL - Chicago, AZ - Phoenix, CO - Lone Tree, TX - Westlake
Education: HS/GED
Job Type: Part Time

Category:Campus Programs/Internships
Activation Date: Tuesday, September 4, 2018
Expiration Date: Saturday, December 1, 2018
Apply Here