Education Writer/Trainer

ObservePoint - Provo, UT3.0

Full-time
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Position Title: Education Writer/Trainer
Status: Full-Time 40 hours per week
Location: ObservePoint – Provo, UT
Department Name: Product Management

About ObservePoint

It’s true that ObservePoint is yet another tech startup in Utah’s ever-booming Silicon Slopes, but here are some things you should know about us:

Working here is challenging, and you’ll love it. Our teams are small, so you get to wear many hats and have real opportunity to make an impact
ObservePoint is on Deloitte's 2018 Technology Fast 500 list and has been on MWCN’s Fastest Growing Companies in Utah three times
Our founders are true tech pioneers: John Pestana, co-founder of Omniture which was acquired by Adobe and became Adobe Analytics, and Rob Seolas, who co-founded iLeadMeadia which was acquired by Think Partnership
Personality and productivity play a large role in the hiring process, so basically everyone who works here is really cool and highly effective
What do we do?

Our mission is to make the lives of digital marketers and analytics teams easier. We are an automated platform that validates marketing tags and optimizes digital analytics implementations. Our goal is to establish a repeatable process that aligns teams and technologies.

Have you ever browsed a website only to have ads for an item you looked at start following you around the internet? Clearly some digital force is aware of your every online move. They’re called tags: little pixel-sized tracking beacons that are embedded in the coding on web pages to capture and report site activity. Sometimes these tags break because human error interferes with their tracking abilities, leaving marketers blind about what’s working or not in order to better serve your online needs.

At ObservePoint, we make sure those tags are functioning properly. Our patented technology allows us to audit the digital tags on a website and check for functionality. We locate and report on any errors or potential issues and can even set up proactive alerts to notify site owners when things break. And who cares about tags breaking? All the biggest brands in the world, many of whom are our clients:

Adobe, Comcast, Ford, HPE, Harley-Davidson, Texas Instruments, Overstock.com, and Johnson & Johnson (just to name a few).

Position Overview

ObservePoint is always looking for outstanding talent who can help us keep our position as the market leader in the web analytics industry for validating the accuracy of analytics implementations and helping ensure our customers get the most out of whichever analytics platforms they are using. Educating our customers is key to helping them manage their data governance and maintain a long and productive relationship with ObservePoint.

Responsibilities:
Write and maintain product help, knowledgebase, and training documents. Documents include product documentation, knowledgebase articles, release notes, API documentation and examples, descriptions of product features, best practices, certification exams, requirements documents, tutorials, slide shows, and in-product help screens and walkthroughs. The writer will assist with training development, writing training materials, and delivering classes as needed and become an expert in the ObservePoint products.

Requirements:
Technical writing experience and/or education.
Understanding of web technology, including HTML5, CSS, JavaScript, jQuery.
Able to prioritize and efficiently work multiple, simultaneous projects.
Able to work in a collaborative, open workspace.
Experience with PhotoShop, Excel, PowerPoint or KeyNote, Drupal, Word Press, and Premier Pro helpful.
Experience in digital analytics and Tag Management Solutions very helpful
To apply, click the Apply for this Job button.

ObservePoint Company Description

As companies become increasingly dependent on digital data, how often do we stop to question the accuracy of the data that’s driving our business decisions?

In 2010, John Pestana and Rob Seolas set out to create a proprietary MarTech validation solution and reliable tag governance process that could ensure data-driven businesses were, in fact, collecting accurate data to guide their decisions and to better connect with their audience.

Today, ObservePoint helps the world’s leading enterprises validate and manage their data implementation and collection processes—ensuring they’re making data-driven decisions that are accurate and effective.

ObservePoint empowers data-informed companies to trust their data and better serve their customers through enterprise solutions for analytics management and tag governance. Using proprietary technology to scan websites and apps for data-collection errors, ObservePoint is an automated platform that validates marketing tags and optimizes digital analytics implementations to give you accurate and actionable data.