Conference Services Manager

The Westin Dallas Fort Worth Airport - Irving, TX (30+ days ago)4.1


**Opportunity: Conference Services Manager**

Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards. ** **

**Potential Career Path**

Sales Manager – Director of Catering Sales – Director of Sales

**Essential Job Functions**

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. ** **
  • Plan and conduct pre and post-convention meetings with clients and respective departments.
  • Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
  • Conduct walking site inspections throughout property.
  • Monitor in-house group activity, providing assistance as needed.
  • Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
  • Assign banquet/meeting rooms set up based on needs of clients.
  • Review banquet associates’ work to ensure accuracy.
  • Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
  • Coordinate activities of various departments to service accounts.
  • Document tracking of group activity. Access and input data into a computer system to generate account history reports.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.
**Position Requirements**

  • Associate or Bachelor’s degree preferred.
  • 1 to 3 years' of related experience.
**Work Environment and Context**

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
**What We Believe**

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It