Digital Media Designer

NeighborWorks America - Washington, DC4.2

NeighborWorks America: Working Together For Strong Communities

Purpose of Division

The Division of Public Relations is responsible for the public face of the organization?visibility, reputation management, visual identity as well as the corporate website and social media. The division also manages the publishing and distribution of the corporation?s premier print and electronic publications, and videos. These include the annual report and specialized e-newsletters such as the NeighborWorks Works and NetWorks (for NeighborWorks organization executive directors, board presidents and their staff). The division also provides graphic design support to other business units throughout the corporation, provides overall content management, site development and design for NeighborWorks America websites, and coordinates the corporation?s Web strategy. This involves establishing and implementing corporate-wide policies, strategies and guidelines, and coordinating audience and strategies that guide the corporation?s Web presence. Public Relations also coordinates the delivery of related Web-based services to the corporation and the NeighborWorks network.

Close Date: Posting closes at 12:01am (EST) on the date listed below (the night before at 11:59pm EST).

Position Summary

The Digital Media Designer is responsible for the development and distribution of informational material, across different types of media, illustrating the programs and objectives of NeighborWorks America. The designer ensures that communication products effectively deliver messages to intended audiences, and designs products for both internal and external audiences.

Essential Duties/Responsibilities:
Develops photo, video, multimedia and infographics for use on corporate websites, social media channels and internal display screens
Assists publishing project manager with print graphics and photography
Collaborates with publishing project manager on high-level projects, such as the annual community report
Collaborates with the digital media project manager in creating content and design strategies for NeighborWorks America?s Facebook, Twitter, blog and other social media channels
Designs pages for the public website, as needed, working with the digital media project manager and external developers to produce
Assist team members in managing consultants working for the division, including assisting in the development of requests for proposals, writing scopes or work, tracking deliverables, and ensuring completion of contractor evaluations
Perform independent research as assigned and present finding, alternatives and recommendations

Supporting the Network
Partners with network organizations by assessing and responding to their design needs, as appropriate
Creates custom infographics, published in partnership with the CIS division

Partnering with Other Divisions
Packages and distributes email blasts, such as newsletters and announcements for existing projects and designs templates for new email marketing projects
Supports the PPLA division with design materials directed towards legislators
Projects manages the design and development of materials for the keynote event of our NeighborWorks Training Institutes, in collaboration with the Training division
Supports national partnerships and resource development team through design
Supports digital media project manager in content maintenance of the following websites:, network members site and Inside NeighborWorks
Assists the director on various projects that have a design component, including PowerPoint presentations for leadership and high-visibility staff
Responds to inquiries and communications from interested parties providing them with programmatic information and/or referencing them to the appropriate member of the team for follow up

Nature of Work Contacts
Public Relations division staff; internal clients in NeighborWorks America?s regional offices and Washington, DC headquarters;
NeighborWorks? organizations? communications staff; Funders and peers in the community development field; External
Fiscal Responsibilities: None specified

Minimum Qualifications:
(a) Education: Bachelor’s Degree, with 3-5 years of highly responsible design and project management experience preferably in one of the following areas: marketing communications, development communications or public relations; or any combination of relevant training, education and experience which provides the following knowledge, abilities, and skills:

(b) Experience:
Website design
Formatting and layout for print pieces and reports
Brand management
Logo creation
User experience design
(c) Licenses, Certifications: None specified

(d) Competencies, Knowledge, Skills & Abilities:

Experience with use of Adobe Creative Suite (InDesign, Photoshop, Illustrator)
Excellent design skills with emphasis on production in online environments (web, social media, email marketing, visual displays, etc.)
Digital photography proficiency
Video editing experience is desired, including motion graphics
Experience managing a brand and interest in actively making recommendations to strengthen and unify the NeighborWorks identity system
Familiarity with designing logos and wordmarks

Experience designing for the web, knowledge of current best practices in user experience design
Knowledge of basic HTML and experience using a content management system
Knowledge of social media practices, procedures and resources
Ability to quickly learn and use specialized software, including web-based systems. Aptitude for technology and ability to trouble-shoot technical problems a plus

Project Management
Demonstrated project management skills, including planning, monitoring and completing complex tasks
Excellent organizational skills demonstrated across a range of administrative and editorial processes and procedures to meet department timelines, including the ability to independently resolve problems as they arise

Competence with Microsoft Office programs
Excellent written and verbal communications skills
Comfortable writing and editing content

Experience working with a nonprofit organization is a plus
High level of accuracy and attention to detail
Exerts the highest level of professionalism
Able to clarify assigned tasks and expectations and then work independently to complete assignments
Strong interpersonal and customer service skills with a demonstrated ability to establish and maintain effective working relationships and successfully interact with people at all management and support levels, within and outside the organization
Ability to travel, including occasional overnight absences from the employee’s place of residence
Other duties as assigned

Key Outputs
Animated videos
Social media graphics
Website layout
Website content
Website design
Formatting and layout for print pieces and reports
Brand management
Logo creation
User experience design

(e) Technology:
Preferred Qualifications:
Working Conditions:
(a) Travel: None specified
(b) Physical/Sensory Demands: None specified
Special Provisions: None specified