Member Services Representative

YMCA of San Diego County - California

Full-time | Part-time
Are you a driven, energetic individual ready to dive in to a great part-time job?

Are you known for being friendly and positive?

Are you 18 or older?

Want to go to the

Gym & Pool for FREE ?


East County – Cameron Family YMCA | Davis Family YMCA

South County – Jackie Robinson Family YMCA

Coastal – Dan McKinney Family YMCA | Peninsula Family YMCA

Central – Toby Wells YMCA | Copley-Price Family YMCA

North – Ecke Family YMCA | Rancho Family YMCA | Palomar Family YMCA

Y would I apply?

FREE Complete Gym Membership
FREE Workout Classes
FREE Pool Access
Work with Your Friends - Text them the link to this page now!
Build Your Resume
Opportunities for Growth
Community Involvement
FREE Family Membership
Paid Sick Leave
Paid Professional Development Opportunities

FULL TIME - Looking for Benefits? We’ve got you covered:
Medical, Dental, Vision and Life Insurance
PTO (Sick time, vacation days, personal days and holidays)
Retirement Contributions

Sound good? (We think so, too!) Here’s what you would do:
Educate members that the YMCA is a non-profit charitable organization
Conduct member interviews with the intention of connecting members to membership and programs based on individual interests and goals
Monitor access to facility by ensuring members and participants check-in upon arrival to the facility
Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff
Maintain working knowledge of branch and association programs in order to communicate and share information to members and participants
Greet, interview and tour future members using cause-driven sales and engagement techniques
Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join

“OK, I’m sold!” What do I need to qualify?

Must be 18 or older
6 months of sales and relationship-building experience a plus
Passion, enthusiasm, and commitment to the mission and cause of the YMCA
An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community
Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers
Conflict resolution skills, and ability to demonstrate sound judgment and initiative
Ability to effectively manage multiple tasks simultaneously with attention to detail
Experience with basic windows based applications
Possess basic math, grammar, and spelling skills to complete transactions
Bi lingual Spanish/English preferred