Who We Are
ProService Hawaii (PSH) is the leader in the fast-growing field of Human Resources Administration. Ranked near the top of Hawaii Business magazine's Top 250 and named one of the Best Places to Work, we are a fun-loving and entrepreneurial organization with a strong vision for the future. Our proud, passionate employees are committed to doing great things for our 2100+ clients, who rely on PSH to provide best-in-class health care benefits, workers' compensation, payroll services and human resources support. Our employees are empowered to make a difference. They are well supported in their efforts to continually improve both themselves and our company. We recognize and reward top performance, and provide opportunities for growth in a fun and energetic work environment.
PSH provides a comprehensive set of benefits to our employees, including 100% paid employee health care, paid time off, and 401k matching, as well as student loan repayment assistance and more. We are currently looking for talented, team-oriented and dedicated professionals who share our passion for best-in-class customer service. If this is you, then PSH may be a perfect fit!
Our people and our culture are the foundation of our business. ProService is growing and we must provide the talent supporting this growth, continuously improving our service as we get bigger. The mission of the Director of Talent Acquisition is to own and drive our recruiting systems through development of our employer brand, executing on our talent acquisition strategy to recruit and hire high performers at ProService, providing internal and external market intelligence, building and maintaining relationships with senior and executive level management, leading and coaching the talent acquisition team and proactively identifying opportunities to leverage our experience to support our clients.
Builds ProService’s employer brand within the community as a destination employer.
Continuously evaluates our employer brand and executes strategies to be known as the destination employer in Hawai’i.
Maintains relationships internally and externally with partners and individuals, including alumni, with the goal of attracting high-caliber candidates.
Develops proactive recruitment strategies that anticipate future talent needs of the organization.
Works with department leads to develop analysis of each department’s org structure, hiring needs and methods to identify and resolve talent gaps.
Guides team in developing specific recruiting strategies and activities to address the talent gaps.
Ensures recruiters create and maintain an active flow of qualified candidates by utilizing and participating in a broad range of sourcing activities including, but not limited to, social networking, internet and database mining, job boards, job fairs, cold calling, and employee referrals.
Diversifies sourcing strategies with the goal of reducing reliance on job boards, with a focus on community-based recruiting, social media recruiting and database mining that ensures jobs are filled with quality, high performing candidates.
Provides positive and effective leadership to the talent acquisition team.
Leads, guides and mentors team. Exemplifies the company’s core values and core competencies to be successful at ProService.
Serves as coach, mentor and co-owner of individual performance. Holds recruiters accountable for results and monitors and addresses performance issues immediately and appropriately.
Monitors and reports on actual versus needed activity and results of recruiter.
Trains and gives constant feedback to staff on recruiting and interviewing best practices.
Consistently hits recruiting goals and metrics for the recruiting team.
Establishes the right goals and metrics and ensures they are met while maintaining a work environment that fosters positive morale.
Leads the team on meeting aggressive deadlines for all open positions while ensuring top of the line customer service and communication to all potential employees and internal stakeholders.
Focuses the team to work on the right things at the right time.
Positively contributes to being a peer amongst the Director group and a leader within ProService.
Builds strong relationships with hiring managers across the company and supports their growth as hiring managers.
Collaborates with the IHR team and leadership to ensure the company’s purpose, mission, priorities, core values, and employee promises are communicated effectively with the goal of delivering a well-aligned workforce.
Constantly looks for ways to improve our recruiting systems.
Analyzes recruiting ratios to identify inefficiencies in selection process; establish and implement improvements.
Vets the development of interviewing guidelines, evaluation methods, and training for making the hire, to ensure that all hiring managers are equipped with the resources to identify and hire top-tier talent.
Reviews and analyzes post-hire evaluation tools to consistently improve the quality of hires and search processes.
Identifies opportunities for our expertise to build partnerships with our clients
Works with the Client HR team to develop training sessions on talent acquisition that are beneficial to clients
Evaluates outsourcing opportunities for assisting clients with recruiting processes.
A strong desire to understand our business, our product, our people, and our partners.
Demonstrates resourcefulness to execute on initiatives.
Takes on aggressive goals and exerts maximum effort to achieve them. Does whatever is necessary and goes above and beyond to achieve objectives.
Possesses tenacity and resilience to achieve success, constantly looking at how to make things better.
Sets high standards for achievement and holds him or herself accountable for results.
Possesses strong project management skills, effectively prioritizing workload to focus on the highest value activities.
Inspires confidence through subject matter expertise, effective communications and the ability to deliver as promised.
Strong analytical and problem solving skills.
Well organized and great at executing on projects while also remembering the details that matter.
Exceptional verbal and written communication, interpersonal, and consultative skills.
Expertise in developing and presenting recruitment strategy plans.
Employment branding experience and experience with social media, including LinkedIn, Twitter, Instagram and Facebook.
Knowledge of recruitment metrics and how they are used to drive performance.
Minimum of 5 years successful leadership/management experience.
7-10 years of full cycle recruitment/talent acquisition experience.
Bachelor’s degree from an accredited university.
Experience with iCims Talent Applicant Tracking System
Experience with recruitment outsourcing
Master’s degree, and/or PHR or SPHR certification