Full Job Description
High School Diploma or GED.
The Head Provisioning Officers
The Provisioning Officer is the face of the establishment. The Provisioning Officer is responsible for facilitating all customer transactions and improving their experience by providing current, accurate cannabis education and maintaining a safe, clean, and well-organized facility. Individuals must perform with an outstanding level of customer service and be able to adhere to all policies and procedures set forth by the Head Provisioning Managers and the General Manager. Individuals must prioritize customer service at all times and be able to facilitate customer transactions and company procedures in an efficient and compliant manner.
Must be 21 years of age or older.
Minimum of 3 years of customer service experience.
Minimum of 3 years of point of sale and cash handling experience.
Must possess customer service, point of sale, and sanitation experience.
Must be able to pass a background check with no pending charges or convictions within the past 10 years for a controlled substance-related felony.
Must not be registered as a primary caregiver or must withdraw registration as a registered primary caregiver prior to accepting an official Offer of Employment.
Must be interested and passionate about cannabis
Strong problem-solving, communication, and conflict resolution skills.
Working knowledge of the cannabis industry and the associated federal, state, and local municipal laws and regulations.
Strong counting, tracking, and inventory management, and customer service skills.
Able to work in a fast-paced, friendly environment.
Strong communication and interpersonal skills as well as the ability to work with a diverse team.
Must possess a strong work ethic and be a team player.
Qualified applicants have an aptitude for comprehending compliance and the ability to adhere to a regulatory framework by adhering to internal standard procedures as directed.
Must follow all rules, regulations, policies, and procedures in accordance with the company's mission, vision, goals, and objective.
Duties and Expectations:
Stay current and adhere to all relevant federal, LARA, and municipal regulations.
Encourage and maintain an environment of high integrity to optimize product quality, efficiency and compliance.
Implement customer service and customer education best practices and standard procedures as communicated by the Head Provisioning Managers.
Responsible for provisioning center support; including but not limited to customer service, customer check-in, the point of sale transactions, quality control, waste management, sanitation, and facility maintenance.
Must maintain a culture of professionalism at all times.
Monitor customer retention while striving to maximize facility resources. Communicate customer issues to the Head Provisioning Managers.
Assist the Head Provisioning Managers in identifying strategies to maximize available resources.
Implement safe and compliant sanitation measures as directed by the Head Provisioning Managers
Maintain a working knowledge of LARA, Occupational Safety and Health Administration (OSHA,) Michigan Occupational Safety and Health Administration (MIOSHA) regulations.
Maintain provisioning center inventory management documentation, specifically including that related to point of sales transactions and waste management.
Operate, clean, sanitize, and store equipment in a safe and effective manner as dictated by company policies and procedures.
Must maintain a clean and organized work environment at all times.
Implement facility sanitation standards as directed by the Head Provisioning Managers.
Maintain relevant facility records according to federal, state, and local regulations as directed by the Head Provisioning Managers.
Foster a positive and communicative work environment.
Request continuing education as needed.
Communicate resource needs to the General Manager and Head Provisioning Managers as needed.
Assist the Head Provisioning Managers in managing supply and inventory levels.
Take actions that are consistent with the company’s overall strategy and values.
Must adhere to the Company’s stated Equality and Diversity and Drug-Free Workplace policies.
Follow the rules, regulations, policies, and procedures in accordance with the company's mission, vision, goals, and objective.
Follow all company Crisis Response Procedures.
All other duties as assigned.