For over 27 years, AAM continues to be one of the foremost providers of professional community association services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise communities. With over 600 employees among twelve offices in seven states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.
Primarily responsible for supporting Regional Portfolio Managers in the Michigan area by providing effective client service to designated communities through in-depth knowledge of Michigan State Statutes, Governing Documents, ancillary documents and management contracts. Position will organize, develop and maintain overall client relations, communication and marketing in conjunction with the Michigan Regional Office and Home Office in Arizona.
Responsible for written and oral communications created for our associations, clients and vendors.
Familiarization and understanding of Condominium Law, Governing Documents, and policies.
Draft and prepare for implementation community Design Guidelines, Rules and Regulations, Request for Proposals, and general governing policies.
Familiarization and understanding of community common area and Units; assisting in community inspection.
Draft and prepare for implementation vendor proposals, collection of bids, and preparation of comparative spreadsheets.
Create and maintain Regional vendor list on SharePoint.
Assist manager with maintenance of CSR Community Questions site
Create and prepare for implementation community set up in M.A.P.
Assist vendors with AAM Vendor Registration.
Assist Managers with communication to Association, clients and vendors.
Prepare Board Packets as directed.
Oversee community communication in creation of newsletters, email blasts, articles, and surveys.
Liaison with AAM Webmaster in implementation of community websites; oversee updates and keep websites fresh.
Assist Regional VP with the development of Regional policies and procedures.
Assist Regional VP with client presentation, development of marketing collateral, and Brand implementation.
Assist Regional VP with facilitation of successful transition of new communities acquired through acquisition and new sales.
Liaison between Regional Office and Home Office Support structure.
Working in conjunction with the Home Office, ensuring compliance with established operational policies and procedures.
Coordinate and assist in providing proper training for ongoing implementation of established policies and procedures.
Establish and ensure a system for consistent communication of policy/procedure changes and updates.
Be a member of the implementation team for software and hardware updates and changes.
Other related duties as assigned.
Knowledge, Skills and Abilities:
Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Self-direction: capacity to set personal priorities, follow-up and report as required.
Time Management: the ability to organize and manage multiple priorities.
Excellent skills in written and oral communication. Attention to detail.
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Physical Demands & Work Environment:
Utilizing a computer in an office setting, utilizing personal vehicle for travel involved and able to walk or move around properties and necessary.
Lift up to 40 lbs.
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
High School or better.
Bachelors or better in Business Administration or related field.
2 years: Experience and proven success in an executive level administrative support role. Proven customer service experience with emphasis on problem solving, seeking harmony and diffusing conflict. Advanced software and internet proficiency. Extensive administrative experience, preferable within the HOA industry. Valid driver's license.