Front Desk Receptionist

North Shore Country Club - Glenview, IL (30+ days ago)3.8


Related Titles: Front Desk Agent; Desk Clerk

Reports to: Accounts Payable, Manager on Duty

Supervises: No supervisory duties included in this position.

Classification: G&A

Education and/or Experience

  • High school diploma, GED equivalent or higher required.

Job Knowledge, Core Competencies and Expectations

  • Able to operate the Point of Sale Systems
  • Knowledge of procedures for making reservation, checking members, accepting and accounting for room and related payments.
  • Knowledge of and ability to perform required role during emergency situations.
  • Proficiency with Microsoft Office System

Job Summary

Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

Job Tasks/Duties

  • Registers members and guests and assigns rooms; complies with special requests whenever possible.
  • Assists in pre-registration and “blocking” of rooms for booking purposes.
  • Follows proper credit, cash, checking and cash-handling policies and procedures.
  • Monitors room status information.
  • Knows room locations, types of rooms available and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the club.
  • Takes same-day reservations and future reservations when necessary.
  • Operates front-office equipment.
  • Posts and files all charges to members’ and other accounts.
  • Follows procedures for issuing and closing safe deposit boxes used by members and guests.
  • Uses proper telephone etiquette.
  • Processes mail, packages and messages.
  • Reads and initials the pass-on log and bulletin board daily; knows of daily activities and meetings taking place in the club.
  • Reports unusual occurrences or requests to the Manager on Duty
  • Familiar with all safety and emergency procedures and accident prevention policies.
  • Maintains the cleanliness and neatness of the front-desk and lobby areas.
  • Performs other appropriate tasks assigned by the Accounts Payable.
  • Places orders with kitchen; informs cooks about any special cooking instructions.

Licenses and Special Requirements

Physical Demands and Work Environment

  • Occasional bending, stooping, lifting and pulling.
  • Frequent sitting, walking and standing.
  • Continuous repetitive actions.

Job Type: Part-time

Salary: $14.00 to $15.00 /hour

Education:

  • High school

Language:

  • English