IT Support Engineer

Amazon.com - Carrollton, TX3.6

Full-time
Skills
Job Description
Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Carrollton, Texas. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Technician excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

Regular activities include:
Windows/Mac/Linux OS deployment and support
User hardware/software/peripheral support
LAN troubleshooting and support
Hardware procurement and asset management
Creating and maintaining documentation
Providing support for AV/VC
Scheduled participation in Central Support chats
Basic Qualifications
5+ years’ hands-on IT Support experience in a production environment.
5+ years' experience supporting Microsoft Windows 7 or Windows 10
Proven skills in PC repair, troubleshooting, deployment, and liquidation.
Experience supporting one or more of: Mac OS X or Linux.
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
Preferred Qualifications
Enterprise support experience with Mac or Linux system support & troubleshooting
Advanced application support experience including support for Microsoft Office
Experience supporting Windows 10
Networking & Telecom skills
Data Cabling / Computer Facilities