Telemarketer - AUTOMOTIVE
At Aaron Auto Group, we value professionalism, commitment, integrity, and dedication toward continuous learning and advancements. Our company offers endless growth by evolving our employees with continuous training to achieve great success in their professional careers. We are currently looking for an experienced, skilled, or fresh talented automotive Telemarketer representative for our CDJR store in Norco, to join our team and bring an outstanding consumer experience to the table.
Job Description
As a Telemarketer Representative, you will be responsible for monitoring sales and internet and phone leads and providing client follow-up. The role requires a customer-service-oriented individual with excellent organizational skills to manage incoming customer leads. The role is highly customer-centric, a comfort for making phone calls, texting, and sending emails to prospective clients on a regular schedule is needed.
Responsibilities
- Log all customer contacts and comments into the CRM tool and schedule follow up calls
- Confirm scheduled appointments
- Reschedule “no show” customer appointments
- Follow-up with sales and service departments to inquire about appointments and outcomes
- Purify and update customer’s changes in the database
- Contact customer base on current marketing incentives
- Respond to customer website requests (internet inquiries)
- Contact internet clients via email and phone to schedule sales appointments
- Notify necessary departments of appointments set
- Follow internet leads from lead receipt to vehicle delivery/RO
- Forward any customer concerns to the correct department manager and follows up
- Performs other tasks as assigned
- Answer incoming calls and schedule appointments off those calls
Requirements
- High School Diploma or GED
- Minimum two years of call center experience; dealership experience highly desired
- Excellent communication skills, verbal and written, bi-lingual a plus
- Excellent communicational, interpersonal, and organizational skill
- A devotion to work in a performance-based, commission environment
Compensation and Benefits
- Medical, Dental, and Life Insurance
- 401 (k) Plan
- Continuous training, coaching, and mentoring
- A professional work environment with tremendous opportunities for career growth
- Highly competitive salary and compensation plan
*We are an equal opportunity employer & drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN & passing drug test at a certified testing facility).*
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
Application Question(s):
Work Location: In person
