Operations Manager 4 - In House Agency Technology

Wells Fargo - Charlotte, NC (30+ days ago)3.8

Job Description
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Chief Administrative Office (CAO) consists of enterprise functions that work together to promote and protect the Wells Fargo culture and brand, and support our team members. Groups within CAO work to protect our reputation, tell our story, bolster team member engagement, connect with our customers, and bring new and innovative solutions to life. CAO functions include Commitment to Customer, Corporate Responsibility & Community Relations, Data Management & Insights, Human Resources, Marketing, Stakeholder Relations, and the CAO Integration and Planning Office.

You’ve got the passion. You’ve got the skills. Now you just need the right opportunity. At Wells Fargo, you’ll have the chance to join a team of intelligent and talented people who share the same values. The Wells Fargo In-House Agency develops digital (web and app) content and experiences, video and motion graphics, in-branch, atm, new and traditional media campaigns. Our wide range of services and expanding capabilities offer a world of opportunity to deepen your knowledge and advance your career. We invest in our people and provide a supportive environment in which to learn and grow.

Working under the Interactive Group Creative Director of the In House Agency team, key responsibilities of this position include:

Identifying and procuring critical new software and systems to facilitate teams across the agency in delivering more effectively and efficiently
Managing and maintaining all versions and deployments of all agency software and systems
Overseeing processes required for technology risk review, enterprise registrations, contract/PO execution and any additional software/systems acquisition due diligence
Coordinating with and directing multiple oversight and implementation groups to ensure software/systems fulfillment and to facilitate coordination with enterprise IT initiaitves that impact the In House Agency
Developing and managing In-House Agency team member onboarding and software/system provisioning
Maintaining all contract, license, approval, and accounting records for all agency software, systems and related activities/initiatives
Researching internal and industry systems and services to facilitate discovery of processes and requirements
Documenting requirements for projects and/or overall software/systems operations impacting or under the authority of the In House Agency
Assisting in troubleshooting and communicating remedies and/or policies troubleshooting with enterprise technology help desk teams
Planning and project management for operations and innovation initiatives involving the need to secure or integrate software or other digital systems
Ensuring user groups are equipped with needed learning resources and documentation
A commitment to ongoing, productive collaboration and teamwork with agency teams and client partners
Work Location: San Francisco, Charlotte NC, or Minneapolis, MN

As a Team Member Manager , you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

8+ years of operations experience
4+ years of management experience in an operations environment

Desired Qualifications

Ability to interact with all levels of an organization; including senior leadership/management
Excellent verbal, written, and interpersonal communication skills
Advanced Microsoft Office skills

Other Desired Qualifications
3+ years of agency systems administration support (or equivalent environment/role)
Demonstrated passion/knowledge of creative software and systems (Mac & PC, Adobe suite, development tools, video editing software and equipment)


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.