The Program Manager - PMO manages key Strategic Initiatives of a highly complex nature for GM Financial, overseeing all aspects of project management on assigned projects including, but not limited to, project definition, project plans, conducting meetings, documenting requirements, overseeing development, testing, and implementation. This position applies a detailed knowledge of the business, technology, and systems development life cycle to produce successful projects. This manager will also lead and assist team members who are responsible for successfully implementing business and technology projects, working closely with the team members as they develop their business and project management acumen. This manager will interact with all levels of management and departments across the organization. Additionally, the Program Manager - PMO is part of the IT Services organization and supports project compliance efforts.
Prioritize, clearly communicate, and monitor the successful and timely completion of corporate initiatives for quality outcomes.
Effectively identify issues that matter most to the business or department, collect information and make sound decisions while pro-actively challenging the status quo.
Summarize and formulate viable recommendations for the improvement of business operations, efficiencies and internal controls.
Make timely decisions related to conflicts and/or issues requiring immediate attention.
Incorporate an open-door policy and provide openness to new ideas and perspectives.
Prepare and facilitate regular and productive team meetings and represent IT Services in business meetings.
Possess a strong understanding of GM Financial’s policies & procedures, identify existing control gaps, and provide and implement recommendations accordingly.
Possess an advanced understanding of GM Financial’s project management methodologies and implement process improvements as warranted.
Coach, mentor and assist team members to establish a consistent level of quality, accuracy, compliance to departmental standards, state and federal regulations, and internal controls.
Coordinate timely completion of project status documentation and program reporting information.
Monitor staffing requirements to ensure adequate department resources.
Perform cost analysis when assessing the need for system enhancements or change in department processes.
Prepare and present performance and review plans timely based on company guidelines.
Plan and coordinate education and training plan of team members.
Implement self-development opportunities.
OTHER IMPORTANT DUTIES
Complete other related duties and projects, as assigned.
Reports to: AVP – Project Administration Subordinates: Sr. Project Managers, Project Managers, Associate Project Mangers
Must exhibit strong knowledge of GM Financials core business functions, policies and procedures.
Must have advanced knowledge of ITS, project management, the financial services industry and regulatory compliance of applicable state and federal lending laws.
Must be proficient in the use of basic computer functions and GM Financial PPM tool suite.
Advanced understanding of GM Financials business systems, general ledger, AS400 applications, credit systems and data management capabilities.
Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
Ability to plan, execute and improve work processes to ensure achievement of business objectives.
Ability to understand GM Financials business; apply knowledge and critical thinking skills in day-to-day problems and solutions.
Ability to provide leadership through influence, inspiration, collaboration and teamwork.
Ability to listen and communicate effectively with others both verbally and in writing.
Ability to relate well with others, build relationships and constructively interact with a variety of people and situations.
Ability to proactively achieve goals and objectives, which positively impact GM Financials cash flow, profitability, and overall business results.
Ability to demonstrate integrity while successfully managing work demands and pressure; continually pursues personal development.
Bachelor's degree or equivalent work experience in Accounting, Finance, Information Systems, Computer Science, or related field required.
Minimum five years of experience in project management, analytical field, data management field, audit, underwriting, risk management, bankruptcy or collections.
Experience working in a professional office environment required
Fast-paced office environment, subject to regular deadlines and stressful situations. Long hours may be required in order to meet departmental goals.