Easy Apply- Customer Service- Account Services

Vivint Smart Home - Lindon, UT

Full-time | Contract
Job Description
Customer Service – Account Services: $13.00/hour + Monthly Performance Incentives
Are you looking for an entry level job that offers career growth opportunities? We have what you’re looking for!

About Us:
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of “America’s Best Employers, as well as the Forbes 2019 list of “America’s Best Employers for Diversity.” The company is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit www.vivint.com.

As an Account Creation Services Specialist, you will work in an energetic and fast paced call center with a strong team dynamic. As the first point of contact after a customer is installed, you will be responsible for verifying that the account information we have on file is correct and validating that the customer understands their contract terms.

Starting pay of $13.00 per hour + a clear career path to a $40,000/year salary within 1 year.

Here is what our current employees say about Vivint:
“Our leaders are transparent with the direction of the company and they truly believe in what they say to their employees”

“Vivint provides a great work environment and the schedule flexibility that I need while I’m enrolled in school”

Primary Responsibilities and Essential Functions:
You will be answering calls from Vivint employees and customers needing account maintenance assistance (NO SALES or EQUIPMENT TROUBLESHOOTING)
Run credit checks for our Sales Professionals while they are acquiring new customers
Review billing history
Offer billing solutions
Administer account information updates
Process payments
Conduct scripted post install surveys
Answer questions about customers line of credit or loan
Accurately document and update records in required systems

What we’re looking for:
A customer advocate; someone that can relate to the customer and provide effective solutions
You have excellent communicate skills, both verbal and written
You exhibit excellent organizational and coordination skills
You work effectively with other departments, and in a team environment
You are comfortable learning how to navigate Vivint’s service and sales databases
You have customer service experience, this is preferred, but not required
You engage customers professionally and efficiently

Benefits:
9 Paid holidays
PTO
Medical/dental/vision/life coverage
401(k) Plan & Matching
Paid Maternity, Paternity and Adoption Leave
Additional $2.00/hr on Sunday’s from 7am-12pm

Employee Perks:
FREE daily on-site catered lunch/snacks/drinks
Part-time and Full-time options
Paid training
Employee pricing on Vivint products
Career development and leadership opportunities
Flexible Scheduling – must be able to commit to your schedule for the first 90 days
Conveniently located right off I-15 at 1600 N. in Lindon, UT
Discounts with various national companies and vendors
Casual dress code
Access to our fitness center located at our Corporate campus in Provo
Access to our private health clinic, located at our Corporate campus in Provo
Fun office culture

Minimum Requirements:
High School Graduate, GED, or equivalent
Must be at least 18 years of age
Ability to pass a background check
Must be able to work 1 weekend day each week
Ability to sit for a full shift
Ability to take incoming calls for a full shift
Must be able to obtain a Burglar Alarm Company Agent License through the Division of Occupations and Professional Licensing with the State of Utah. *Paid for by Vivint*

Find out more about what it’s like to work here:
http://archive.sltrib.com/article.php?id=5360131&itype=CMSID
https://www.fastcompany.com/3067476/why-vivint-smart-home-is-one-of-the-most-innovative-companies-of-2
https://www.vivint.com/company/careers/culture
Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We don’t conduct pre-employment drug screening; however, we do conduct random drug testing on site.

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