Student Services Specialist - Advanced

East Carolina University - Greenville, NC (30+ days ago)4.4


Committee Involvement and Special Projects: The Senior Neighborhood Service
Manager/Summer Conference Coordinator may serve on various Campus Living and Student Life committees and assists with special projects, job searches and activities as requested. Campus Living Conduct Officer: The Senior Neighborhood Service Manager/Summer Conference Coordinator will serve as a dedicated hearing official in coordination (and at the request of) Campus Living Conduct Office.
Directly and indirectly supervise all NSO full–time professional & part-time students and paraprofessional staff throughout the year. As well as, the Summer Conference Assistant staff who are responsible for check-ins, room changes, cancellations, health and safety inspections, neighborhood no-show reports, checkouts, room condition reports, show rooms, summer school housing, summer conferences and special housing. This position will provide leadership and set the direction for the Neighborhood Service Offices within Campus Living f to align with and achieve their department goal. The Senior Neighborhood Service Manager/Summer Conference Coordinator is knowledgeable of university systems in order to interpret queries and reports. This is a highly visible position, which involves a great deal of public contact, both with other agencies inside the university and with students and their parents. The Senior Neighborhood Service Manager/Summer Conference Coordinator has on-call responsibilities and is considered an essential team member for issues related to housing assignments and administrative actions including removal and re-assignment of residents. The Senior Neighborhood Service Manager/Summer Conference Coordinator assures that all records necessary for operating residence halls are accurate and protected including administrative documents, safety inspection reports, rosters, key codes, room condition reports, key registration cards, conference schedules, phone numbers, etc. This includes development of forms and procedures for both Neighborhood Service Office locations.
Manage Campus Wide Health and Safety Inspection/ Facilities Program; Senior Neighborhood Service Manager/Summer Conference Coordinator supervises the health and safety inspections throughout Campus Wide. This involves hiring, policy implementation and clarification, creating training manuals, training staff on the inspection process, scheduling and implementation of the process and follow-up. The Senior Neighborhood Service Manager/Summer Conference Coordinator advises professional staff on violations upon request and ensures follow-up on the removal resolution of all violations. The Senior Neighborhood Service Manager/Summer Conference Coordinator will ensure that the inspection process is followed so that a safe residence hall environment is provided. The Senior Neighborhood Service Manager/Summer Conference Coordinator determines whether an item is chargeable billable damage, and initiates the bill billing process and determines procedures for submission and review of the charge and review. Manager/Summer Conference Coordinator will respond to situations when on call and during office hours. The Senior Neighborhood Service Manager/Summer Conference Coordinator will differentiate between routine and emergency maintenance problems and take appropriate action such as dispatching locksmiths, housekeepers and various facilities personnel. The Senior Neighborhood Service Manager/Summer Conference Coordinator will recommend standards for quality and quantity of custodial work to the Housekeeping Supervisor and ensure needs are met for conference participants and special guests. The Senior Neighborhood Service Manager/Summer Conference Coordinator will respond to resident’s complaint and conduct follow-up with Housekeeping and Facilities supervisors to ensure corrective action has been taken. The Senior Neighborhood Service Manager/Summer Conference Coordinator will ensure room keys, building door keys, master keys, vendor keys and special conference keys are issued and returned; locks changes; and keys replaced. The Senior Neighborhood Service Manager/Summer Conference Coordinator assures accurate record keeping for those tasks and initiates billing accordingly.
Manager Conference Program/ Pre-season housing and late departures for athletes The Senior Neighborhood Service Manager/Summer Conference Coordinator coordinates housing for the summer conference program. He/she is responsible for supervising, training, policy development, & creating manuals, forms and procedures. This includes communicating with conference directors, assigning residential space, acting as liaison with housekeeping, , risk management and the summer building improvement team. The Senior Neighborhood Service Manager/Summer Conference Coordinator will represent Housing in meetings with conference directors to assess their needs for camps and conferences including special requests. The Senior Neighborhood Service Manager/Summer Conference Coordinator will propose rates to the Associate Director for Hospitality Services and will provide negotiated rate recommendations in special circumstances. The Senior Neighborhood Service Manager/Summer Conference Coordinator will provide estimate and invoice details for housing to assist in the development of contracts and revisions for conference customers.
Supervision / Training: The Senior Neighborhood Service Manager/Summer Conference Coordinator will ensure to be responsible for recruitment, evaluation, selection, and training of all staff in subordinate areas. The Senior Neighborhood Service Manager/Summer Conference Coordinator acts as a trainer to the service offices and conference staff by developing and interpreting policy and procedure as well as creating training manuals and training sessions for professional and student staff of the Neighborhood Services offices, Health and Safety Inspection Teams and Conference staff. The Senior Neighborhood Service Manager/Summer Conference Coordinator serves as a resource for students and parents, Residence Hall Coordinators and Resident Advisors, responds to complaints and suggestions regarding the general operation of the facilities& is a knowledgeable consultant concerning University-supported services and programs such as IT helpdesk, computer labs, registration sites, one-card operations, dining, parking, vending, laundry services, Campus Living and Student Life programming, etc. ECUWorks Programming Development and Implementation: The Senior Neighborhood Service Manager/Summer Conference Coordinator will develop training and educational programming components of the ECUWorks Program. These components will build upon ECUWorks learned values and provide further student development opportunities in both a professional and personal sense. The programming components will include classroom-style workshops and dynamic in-service experiences to aid in the growth of Program participants. This will involve collaboration across various departments within and outside of Student Affairs as well as other key partners to enhance the academic value of the student experience for participants. There will be 8 two-hour workshop/in-service experiences per semester for a total of 16 programs throughout the year. This position will be directly responsible for the development of those workshops and a curriculum for participants to follow.

Minimum Education/Experience
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation
None

Preferred Experience, Skills, Training/Education
License or Certification required by the Department
None

Special Instructions to Applicant
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Job Open Date 06/19/2018
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 06/26/2018
Open Until Filled No
Quick Link for Direct Access to Posting http://ecu.peopleadmin.com/postings/17045
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance from 8:00-5:00 EST.