The Senior Business Analyst is responsible for bringing new system-enabled business capabilities to the Coca-Cola distribution and bottling facilities across the Reyes Holdings Family of Businesses. Additionally, this role will ensure the support of the systems which support those business capabilities by working within a matrixed organization to deliver results. This position may also include duties such as project management, work group supervision, recommending business process improvements and status reporting.
Position Responsibilities may include, but not limited to:
Act as primary SAP Subject Matter Expert in several business functions such as (but not all-inclusive of) Sales Force Automation, Merchandising, Centralized Data Management, Supply Chain, Inventory, Warehouse Operations, Transportation, etc.
Develop, maintain and continuously progress in knowledge of business functions.
Lead the analysis and design of system solutions, providing assistance and direction to development teams, leveraging a standard SDLC model from Concept, Analysis/Requirements through Development, QA, Implementation, and Decommission.
Analyze impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
Understand and fully utilize ITIL-type methodology for responding to functional and technical issues, from incident management, assist in technical investigation to identify root causes, creating plans and mitigation for user processes.
Provide stewardship across organizations of second and third level 24 by 7 support for problem resolution.
Ensure the development user documentation.
Lead the alignment and delivery of major and minor projects.
Serve as liaison between The Coca-Cola Company, Reyes Holding Family of Businesses employees, other internal IT organizations, vendors and technical groups to resolve complex issues and deliver projects.
Perform system configuration and data manipulation as needed.
Routine review of application controls and security components.
Build test plans and perform system testing, work with users and project development teams during the design, construction, testing and implementation of modifications to systems.
Ensure the support activities are met in the project framework and delivery.
Proactively work to resolve issues and manage scope, escalate when necessary.
Manage team resources and coordinate activities within and across teams as needed.
Deliver a quality product for each project or phase on time and within budget.
Communicate status reporting within to respective stakeholders.
Manage project issues, risks and plan deviations.
Adhere to Reyes Holdings IT processes (SDLC, Architecture, and Change Management) throughout the project lifecycle.
Meet weekly with project teams and business sponsors to discuss project status.
Document and track action items.
Complete weekly status reports including milestone plan updates and budget updates.
Create an overall Test Strategy to identify the required phases and levels of testing to address project risks and ensure effective coverage.
Communicate system and procedural changes to user through excellent written and oral communication.
Ensure change control, access control, and landscape management processes are followed.
Provide education and training to advance the ability of our user community.
Communicate and reinforce standard business process concepts and methodology.
Recommend system or process enhancements.
Establish and maintain relationships with key business area users.
Demonstrate self-confidence while showing respect and support to others.
Build and sustain positive relationships across organization (functional IT and project), reinforcing a positive environment of collaboration and respect
Hold self and others accountable for commitments and quality contributions
Capitalize on talents, passions and experience of self/others
Coach and foster growth in others informally within project teams and formally with direct reports
Empower others to take calculated risks and execute responsibilities
Reinforce and create opportunities to facilitate ongoing learning
Maintain highest standards of customer service and business professionalism
Act with integrity – treat others with respect, follow through on commitments, own mistakes and earn trust as a leader
Value customer relationships and strives to deliver high quality service that exceeds expectations
Up to 25% travel
Other duties as assigned.
Required Skills and Experience:
High School Diploma or GED
5 plus years of experience working in a business analysis role
Expert knowledge of SAP (or other ERP equivalent) business processes; capability to effectively work with and in the business automating and streamlining business processes
Familiarity with SAP (or other ERP equivalent) modules FI/CO, FSCM, APO, SM, CRM, CIC, and SD
Experience working in a decentralized environment with extensive Warehouse Management and Distribution experience.
Strong ability to work independently and be self-driven as it relates to workload, problem-solving and trouble-shooting
Expert proficiency in gathering business requirements, process flows and use cases
Experience with modeling and mapping as-is and to-be business processes
Excellent verbal and written communication skills
Expert in Microsoft Office
May require off-hours support; ability to be on a rotation 24x7 on-call scheduled is required
Ability to travel up to 25%
This position must pass a post-offer background and drug test
Preferred Skills and Experience:
Four-year Bachelor of Science degree in Engineering, Computer Science, or a BS/BA in Management Information Systems/Science
Experience with Microsoft Project or like project management tool
Experience working for a multi-location or 24x7 distribution company
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.