Systems Analyst, Staff - Legal Applications

Qualcomm - San Diego, CA

Location California - San Diego
Job Overview Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age and this is where you come in. The systems analyst provides technical analysis for projects, feature enhancements, and sustaining support for Legal business application solutions. The successful candidate will be responsible for the following activities: * Collaborating with business partners, system users, and other stakeholders to identify business needs and objectives for multiple large scale projects * Developing complex business requirements, influencing implementation direction of requirements, and providing alternative solutions based upon existing solutions and industry standards * Translating business requirements into functional and/or system specifications and user stories including acceptance criteria, user interface mockups, and workflow diagrams * Developing and supporting SaaS, off-the-shelf and/or custom applications, extensions and integrations for business applications in large enterprise environment * Learning and applying an understanding of Qualcomm Legal practices to the technical implementation of software platforms supporting those activities * Assessing and troubleshooting end user issues and change requests in a production environment with potentially critical service-level expectations * Facilitating effective and proactive communication with key stakeholders and end users with cooperation, tact, and diplomacy * Presenting system solutions, feature demos, or other technically complex information within and outside of project team * Setting test strategies, identifying appropriate testing methods, and determining the impact across surrounding systems by conducting risk assessments, prioritizing based on business risk and available resources, and ensuring governance compliance * Planning, executing, and leading QA, integration and user acceptance testing and feature buyoff; including authoring and managing functional user testing scripts * Understanding and managing the setup of certain configurable off-the-shelf software to match business requirements * Running reports and database queries to meet the needs of the business * Creates and maintains operational support documentation * Actively manages team project priorities, deadlines, and deliverables * Seeks out learning opportunities within the industry and lines of business, communicates the importance of active learning, encourages junior personnel to seek out learning opportunities, and explores, evaluates and recommends new technologies and trends * Leads collaboration with more junior and senior Systems Analysts and business partners to document and present recommendations for improvements to existing and new applications and systems * Mentors other team members or cross-functional team members to disseminate subject matter knowledge
All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.
Minimum Qualifications Bachelor's degree and 5+ years IT-relevant work experience OR 7+ years IT-relevant work experience without a bachelors degree.
Preferred Qualifications * Exceptional verbal and written communication skills * Building trusting, collaborative relationships and rapport with different types of people and businesses; delivering on commitments and maintaining confidential information, as well as being approachable and relating well to people regardless of personality or background * Attacking work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the company's best interest * Quickly prioritize mission-critical from less important or trivial work activities * Advanced user of workforce productivity and SDLC tools specifically Jira, Excel, Visio, OneNote, PowerPoint, SharePoint, and Teams * Understanding of database concepts, data management systems (RDBMS), and data design methodologies Using organizational skills for purposes of planning and decision-making; developing and communicating objectives, timelines, assignments, and goals; ability to scope projects and orchestrate multiple activities at once * Collecting information from a variety of different sources, and identifying fundamental patterns/trends across sets of highly complex data - ability to gather, integrate, and interpret high level information from multiple sources. * Deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required. * Anticipating and planning for tough and complex problems - obtaining relevant information through people and data, analyzing issues from multiple perspectives, recognizing relevant information in seemingly disparate data sources, and anticipating future states when making decisions; recognizing the broader implications of decisions and taking them into consideration when solving problems. * Compellingly communicating one's perspectives and ideas to all levels of the organization; ability to convey complex information in an engaging way, adapt the message, delivery, and point-of-view based on the audience's real-time or anticipated reactions; active listening, and eliciting questions, participation, and buy-in from the audience. * Approaching problems with curiosity and open-mindedness; developing personal creativity, approaching the problem differently, and asking for others' opinions; exposing one's self to new ideas, trends, and environments. * Quickly and directly addressing problems, finding common ground, and persevering on tough assignments. * Identifying and creating an influence strategy in order to gain buy-in of new, changing, or existing programs or projects - the ability to identify areas of improvement, recommend changes, and present information in a way that will appeal to key stakeholders. * Managing designated work unit by translating business plans into tactical action items, ensuring all guidelines are followed, delegating tasks to meet goals and objectives, and overseeing the completion of work assignments. * Knowledge of the changing landscape of the industry, including issues that affect the operations of his/her business and organizations * Effectively identifying and addressing key customer needs - leading others to maintain focus on customers and seeking information to uncover a true client need * Documenting solutions to unique IT issues across systems and/or applications, and proposed enhancements, customizations, or additions to existing or new systems and/or applications * Understanding the cause of an issue and determining the appropriate solution * Knowledge of systematic approaches to solving common technical problems * Understanding of testing methodologies and testing-related tools* Certified Scrum Professional preferred * SQL skills a plus * UI Design experience a plus - ability to create wireframes, mockups for proof of concepts * Preferred experience working with reporting and business intelligence including Excel
Education Requirements Bachelor's, Information Technology or equivalent experience