Position: Field Service Technician
Location: 100% Travel
Duration: Contract (up to 3+ years- possibility of FTE)
Job Description:
The Field Service Installation Representative & Senior Field Service Installation Representative travel to customer sites across the US to install analyzers and instruments. To be successful in this senior position, you will need to be highly proficient in installing or repairing analyzers/instruments. This position requires 95% travel, including overnight travel, and requires that the individual reside within 50 miles of a major metropolitan airport in the US.
KEY RESPONSIBILITIES
- Install equipment as assigned.
- Perform site surveys, installations and approved modifications with minimum assistance/supervision.
- Install connectivity solutions as part of completing instrument installations.
- Schedule modifications as indicated in the TSB and per policies during installations.
- Identify, analyze and resolve IT product problems during installations and escalated service calls
- Monitor communication devices during all scheduled times.
- Work with local FES teams to ensure installations are completed while ensuring customers are fully satisfied.
- Support technical issues during the installation process to ensure installations are completed successfully.
- Act as crew team lead to ensure and maximize efficient completion of installations.
- Document all service related activities (inventory, service activity cases, expense reports, etc.)
- Process service activity close-outs at the end of each customer site visit. Able to manage day to day administrative activities.
WHO YOU ARE
Field Service Installation Representative - Minimum Requirements
- High school diploma and 2 years of technical school or equivalent military training OR equivalent work experience, AND
- 2 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR equivalent military experience
Senior Field Service Installation Representative - Minimum Requirements
- High school diploma and 2 years of technical school or equivalent military training OR equivalent work experience, AND
- 4 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR equivalent military experience
Preferred Qualifications
- Able and willing to travel 95%, including overnight travel
- Resides within 50 miles of a major metropolitan airport
- 2 years prior experience installing or repairing client analyzers/instruments
- Advanced knowledge of electronics, electro-mechanical systems, and information technology
- Knowledge of basic chemistry
- Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
- Effective time-management, organization and prioritization skills
- Good written/verbal communication skills
- Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation
Job Type: Contract
Pay: $24.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 5x8
- Day shift
- Holidays
- Monday to Friday
- No nights
- On call
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- engineering: 1 year (Required)
Willingness to travel:
Work Location: On the road
