Director of Banquets

Turnberry Isle Miami - Miami, FL (30+ days ago)3.8


Scope of Position

The Director of Banquets is responsible to ensure the smooth operation the entire Banquet department which will consist of over 121,000 square feet of conference space. This leader will be a liaison between banquets and culinary, conference services and stewarding. Director will administer the successful planning, organization, and coordination of all banquet floor activities including exceptional service execution, labor forecasting and control scheduling.

Required Experience

Minimum of 5 years of progressive management experience in a luxury hotel operation.
Knowledge of Meeting Matrix, CI-TY, Excel, Word and Micros system.
Great leadership and communication skills.
Effective at listening to, understanding, and clarifying the concerns and issues raised by team members and guests.
Ability to maintain composure and objectivity under pressure.
Able to handle a multitude of tasks in an intense, ever-changing environment.
Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Possesses outstanding guest services skills, professional presentation and sophisticated communication skills.
Responsibilities

Leads execution of activities to support the resort banquet strategy.
Works with direct reports to review scheduled events and event complexity in order to avoid potential service challenges and failures.
Ensures the property is apprised of all groups that will impact property operations.
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Works with culinary team to ensure compliance to food handling and sanitation standards.
Oversees turned opportunities’ function space and group room blocks.
Maintains inventories to maximize customer satisfaction and revenue opportunities.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Reviews property specific event operations annually and makes appropriate adjustments.
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Works directly with high profile and high revenue groups to ensure an excellent customer experience for all customers.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Communicates vision for service delivery in Banquets to ensure guest is serviced from arrival to departure.
Manages customer budgets to maximize revenue and meet customer needs.
Ensure department compliance with the JW Marriott Turnberry Miami Resort and Spa policies, procedures and programs.
Any other reasonable request as required by management.
Education

High school diploma or GED or 2 year degree from accredited university in hotel and restaurant management; 5 years’ experience in the event management, food and beverage, sales and marketing, or related professional area.

Skills and Abilities

Ability to communicate in the English language. Second language is a plus.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Knowledge of proper chemical handling, cleaning techniques and use of equipment/machinery.
Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements

Must be able to work in a fast paced environment.
Must be physically fit in order to lift, pull and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.
Physical Requirements

Must be able to work in a fast paced environment.
Must be physically fit in order to lift, pull and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.