POSITION PURPOSE
The Sr. Analyst, Site Experience works closely with their leadership team to understand the merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive bench-marking to identify areas necessary to improve the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40% - Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories
30% - Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution.
15% - Execute system changes for promotional activity
15% - Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes.
NATURE AND SCOPE
Position Reports to Mgr, Catergory Experience
This position has no direct reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
No travel required
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis, data analytics
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:
- Strong numeric and advanced analytics aptitude
- Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
- The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results
- High comfort level with working in an ambiguous, fast paced environment
- Ability to solve complex problems
- Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
- Strong attention to detail - Track record of taking ownership and driving results
Knowledge, Skills, Abilities and Competencies: - Action Oriented
- Collaborates
- Drives Engagement
- Communicates Effectively
- Customer Focus
- Drives Results
- Manages Conflict
