Customer Service Representative (Supply Chain and Logisitcis CSR)

East Coast Warehouse and Distribution Corp/Safeway Trucking Corp - Philadelphia, PA (30+ days ago)


Job Description

East Coast Warehouse is a highly respected 3PL, headquartered in Elizabeth, NJ and we are seeking the right candidate to fill our Customer Service Representative (CSR) position in our Philadelphia, PA location .

Job Purpose:

Customer service rep to work in fast paced office dealing with Import community. Servicing customers via phone and emails to provide most current information and problem solving.

Duties:

  • Respond to customers inquiries via phone and email
  • Track and trace containers at different piers for availability
  • Invoicing
  • Resolve customer issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Work with various steamship lines for freight releases
  • Navigate through systems for problem solving

Skills/Qualifications:

  • Customer Service, Problem Solving, Ability to Multitask, Outlook, Word, Excel, Resolving Conflict, Phone skills, attention to detail and accuracy, energetic and team oriented.

Job Type: Full-time

Salary: $20.00 /hour

Job Type: Full-time

Salary: $18.00 to $20.00 /hour

Experience:

  • Customer Service: 1 year

Education:

  • High school