Associate - Infrastructure Support

JP Morgan Chase - Lewisville, TX

As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you’ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You’ll help develop functional goals and priorities that align with our overall strategy. You’ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

Participate in all aspects of the change process for refresh projects including: execution, workflow management, escalation, and planning.

Participate in major change events ensuring planning, pre-checks, and execution are addressed leading to successful events.

Provide documentation of processes involved with support duties and contribute to the knowledge database.

Develop and support routine operational activities with automation

Work closely with peer teams to deliver high availability and optimum performance for customers

Change execution during weekend shift which is where the highest volume of complex and time sensitive production change is executed.

This role requires a wide variety of strengths and capabilities, including:

BS/BA degree or equivalent experience

Expertise in product and infrastructure support

Knowledge of risk and controls landscape, ensuring company-wide standards are met

Executes within a customer-centric environment

3+ years of experience in the following:
VMWare ESXi operating platforms or other server operating systems

Server hardware and storage technologies (SAN/NAS)

Network and cabling technologies

Large data center environment experience preferred

MS Office suite of applications with an emphasis on VB scripting

Prefer at least one programming or scripting language - Shell, Python or PERL

Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms

Strong verbal and written communication skills

Thinks creatively to deliver solutions through continuous improvement

Ability to adapt to a dynamic work environment

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.