In addition to the online application, you must come in person and fill out a paper application and drop off a resume at the hotel. Otherwise you will not be consider for the position. you may come to the hotel any time on any day.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
The Job will be from 3pm to 11pm (8hour shifts) including Weekends. 4 days a week, based on performance more days will become available.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments·
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Ability to work independently in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- bilingual/ Spanish
- Ability to lift, push and pull up to 75 pounds on an occasional basis.
SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Overnight shift
- Weekend availability
Application Question(s):
Education:
- High school or equivalent (Required)
Experience:
Language:
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
