Full Job Description
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.
At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.
Visit the link below to learn more about #LifeAtBCU:
Handle outbound and inbound calls for a portfolio of delinquent account holders within the BCU share, loan, credit card, and/or real estate portfolios ensuring adequate collection efforts are performed to reduce delinquency and mitigate losses while maintaining excellent member service. Duties include analysis of member credit profiles, referral of accounts for repossession, contact members with outbound calls and handle inbound calls, negotiate and arrange for payment on loan, credit card and share accounts. Perform proper collection activity including skip tracing, collateral and credit analysis as required to resolve complex delinquency issues. Assist Collections Management in achieving agreed upon delinquency and charge-off goals for assigned queues.
Essential Duties and Responsibilities:
Perform agreed upon quantity and quality of collection activity on assigned accounts. This includes working with members in addition to repossession agents, insurance companies and attorneys in order to resolve delinquency issues.
Must perform thorough account follow up and ensure proper actions, documentation and analysis are being taken to resolve delinquent accounts
Process all incoming and outgoing requests for paper and electronic documents related to collection operations.
Assist management in decision making for; repossessions and other legal requests
Assist the Department in handling inbound calls or other member issues outside of assigned account workload.
Adheres to procedures outlined in the Collections Policy, state and federal regulations, and procedural documents.
Additional duties as assigned.
High School diploma or equivalent
Excellent verbal and written communication skills
Working knowledge of and proficiency with the Internet, Microsoft Windows and Office
Ability to manage and prioritize multiple tasks
Strong organization skills, clerical skills and attention to detail
Must be self-directed and motivated to complete repetitive tasks
Sensitivity to confidential information is required
BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.