Certified Investigator - (Hourly)

Behavioral Health and Developmental Disabilities, Georgia Department of - DBHDD - Atlanta, GA3.8

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) serves people of all ages who have an intellectual disability or defined closely related developmental disabilities (such as autism, cerebral palsy, and seizure disorder), and those with additional dual diagnoses (ID and other psychiatric disorders).

The main office for DBHDD is located in downtown Atlanta. DBHDD has regional offices throughout the state, including five regional hospitals.

This position works out of our State Office located at 2 Peachtree Street NW, Atlanta, GA 30303.

Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD)

Division of Accountability and Compliance (DAC)

Office of Investigative Services (OIS)

Compliance Investigator - Job Description

Through the investigative process, Compliance Investigators (CIs) assess safety and risk to individuals served, assist with ensuring the safety and welfare of individuals served, and assist with improving the quality of care/quality of services provided. CIs are responsible for conducting investigations in accordance with DBHDD requirements which include but are not limited to: policies, contractual requirements, the DBHDD provider manuals and accepted standards of care and practice.

Primary Responsibilities:
1. Conducts thorough, accurate, timely, and objective investigations in a variety of community and state hospital settings.

2. Prepares and coordinates field assignments and organizes investigative plans to obtain relevant evidence and information.

3. Responds within one business day to notifications of OIS assignments by contacting the community provider and/or hospital, initiating the investigation, requesting documents and setting up interviews.

3. Organizes, reviews and researches evidence/documents to analyze the overall fact patterns(s), and then synthesizes the data and information into clear and concise professional reports.

5. Reviews various DBHDD databases, state hospital and licensed home records, notes, previous investigative/survey reports (including OPCSI and OIARM) and other applicable documents to determine evidentiary purpose and background information pertinent to investigation.

6. Conducts detailed interviews with staff, individuals, witnesses, family members and other parties associated with the assigned investigation in accordance with the DBHDD CI Manual.

7. Recognizes immediate jeopardy and other high-risk situations and immediately communications those issues and concerns to their supervisor.

8. Accurately and continuously updates the DAC SharePoint (SP) site so that its information is available in real time. This includes keeping the incident tracker up-to-date regarding changes in investigative status, providing a detailed description of the status of the investigation in the “status comments” section, noting any delays in completing the investigation, uploading investigative attachments into the DAC SP incident file folders, marking investigation completion dates, noting if staff are re-assigned and checking the “ICF/SNF” field as appropriate.

9. Within 20 days of investigative assignment, produces comprehensive “publish ready” investigative reports (and other related documents as required, including deficient practice spreadsheets) that are clear, concise, free of grammatical and spelling errors and adhere to investigative standards. These reports contain information obtained through the investigator’s research, interviews, and observations.

10. Participates in team meetings and attends trainings as requested by supervisor.

11. Completes the Labor Relations Alternatives (LRA) certification program to become a “Certified Investigator” for serious incident investigations within three months of starting employment.

12. Performs all work with due diligence; in a positive, professional, and courteous manner, and in accordance with laws, rules, regulations, policies and requirements applicable to state and federal laws or procedures.

13. Serves as a resource to local, state, and federal agencies, and law enforcement agencies investigating suspected neglect, abuse, and/or exploitation.

14. Conducts periodic self-audits of their work including but not limited to: completion of the DAC tracker and the uploading of all relevant files/evidence into the incident file folders.

15. Provides expert testimony in administrative hearings and in criminal court.

16. Performs other responsibilities as assigned by supervisor.

Bachelor’s degree or higher in a clinical, social or behavioral sciences field (nursing, psychology, social work, public health, behavioral health, sociology and 2 years’ experience in behavioral or mental health. Will consider an LPN with 8 or more years clinical experience working in behavioral or mental health.
Advanced computer skills
Demonstrated critical thinking and analytical skills
Demonstrated team orientation aptitude, flexibility and desire for constant improvement
Ability to exercise independent judgment and thinking
Ability to function well with minimal supervision and strong time management skills
Excellent organizational, analytical and communication skills, and a creative out of the box thinker.
Experience with accreditation or other regulatory compliance and quality control principles
Experience in working with a diverse group of stakeholders

Preference will be given to candidates, who in addition to meeting the qualifications listed above, possess the following:

Experience in conducting assessments and evaluations based on regulations, legal requirements and/or recognized accreditation standards.
Certification(s) and/or advance degree in one or more of the related fields: registered nurse or nurse practitioner.
Experience as a registered nurse in the field of mental health, drug treatment or IDD.
Experience in utilization review and/or quality assurance in a healthcare setting.
Experience in a position in a hospital, psychiatric hospital, or community BH/DD provider.
Demonstrated ability to produce high quality documentation with attention to detail.

Valid drivers licensed required
Employees assigned to these positions typically work out of home (upon completion of orientation) and survey facilities across Georgia. Travel, including overnight travel, comprises 75% of the job. Overnight travel required.


Vacation –
15 days each year up to 5 years of service
(accrual at a rate of 10 hours per month)
18 days each year from 5-10 years of service
(accrual at a rate of 12 hours per month)
21 days each year for 10 + years of service
(accrual at a rate of 14 hours per month)
Sick Leave –
15 days each year
(accrual at a rate of 10 hours per month)
Holidays –
The state of Georgia recognizes 12 paid holidays
Retirement –
401(k) with a matching employer contribution and a
Defined Benefit Pension Plan
Video that explains how these plans work
Available Insurance –
Dental; Vision;
Legal; Disability;
Life & Dependent Life
Flexible Spending Accounts –
Tuition Forgiveness –
DBHDD is a Qualified Employer for the Federal Public Service Loan Forgiveness Program. Information about the program can be found at the following link:

Applications accepted at Team Georgia Careers:
http://team.georgia.gov/careers/ (Click on Search Jobs)

This position is subject to close at any time once a satisfactory applicant pool has been identified.

DBHDD is an equal opportunity employer

When applying for this position, you will be asked if you meet the minimum qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications. Preference will be given to applicants who meet one or more of the preferred qualifications and have demonstrated relevant experience clearly indicated in their work history.

Due to the volume of applications received, we are unable to provide information on application status by phone or email. Only those applicants selected for an interview will be contacted by the hiring agency.


Preferred Qualifications - External:
Same as above.: