Software Support Analyst (Entry-Level)

Sovos Compliance - Minnetonka, MN (30+ days ago)3.3


Are you looking to take that first step in your career towards establishing yourself within a growing organization that will challenge you to your full potential and reward your achievements?

Are you passionate about creating an excellent customer service experience, want to learn about new technologies, and work in a fast-paced environment? Our Client Support team is lean and efficient, working closely to provide ideal technical and non-technical solutions to our clients' various issues. Client Support leadership emphasizes opportunities for growth and professional development inside and outside of the department, as well as additional recognition and rewards for exceptional contributions.

Our Software Support Analysts will:
Respond to our Clients needs by phone and e-mail while tracking and managing open tickets from initiation through resolution
Assist clients with data file imports as well as the creation of custom reports of their information
Provide training and guidance to clients as well as internal staff for our products and services
Troubleshoot the creation and modification of more complex client tax forms (NOTE: tax industry expereince is not required)
Communicate with clients, internal and external regarding their issues including status updates, training, and issue resolution
Assist other members of the Client Support team with client outreach projects throughout the year

What We Need From You:
Basic computer software knowledge; strong Microsoft Excel skills
Ability to learn quickly and become an expert on our software and services
Strong customer service skills with an emphasis on listening and documenting client needs
Effective communication skills (verbal and written) to both technical and non- technical audience
How You’ll Grow

Growth is serious business at Sovos!

In the past 12 months, nearly one-third of our employees experienced career growth in the form of promotions, career changes, and lateral moves
Merit-based compensation philosophy and a corporate bonus program
There are clear paths of growth within our roles
What We Can Offer!

Sovos Careers Page

The opportunity to grow as a professional – and as a person – through various company-provided development opportunities, including:

SovosYOU
CLOUD Rotation Program
The IDEA Mentor Program
LEADS and IMPACT
Tuition Reimbursement
Progressive Wellness Program
SQL Language courses

Other noteworthy benefits include:
401K
Flexible Time Off
ThrivePass
And More!
The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements. In fact, 45% of CFOs say compliance is their “biggest growth challenge.” That is why over half of the Fortune 500 counts on Sovos to solve their complex business-to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients’ success.

Does this sound like a fit? Apply now!

Sovos is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled